PIUS MUTETHIA

• Generated warehouse shipping documents, packing lists and invoices
• Prepared inventory for shipment by attaching tags and labels
• Lifted materials of varied weights on regular basis
• Moved large and bulky items manually or with pallets jacks
• Sorting
• Operated bailing machine and forklift
• Kept safe work environment by maintaining clean workstations and pallet area
• Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used pallet jack and focused on easy retrievability for customers’ orders
• Organized warehouse design to maximize space for more stock
• Moved and transported parts and materials from stock to locations and prepared for shipping

• Order picking
• Operating MHE machine
• Cleaning work area

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, unload, label, store)
• Keep a clean and safe working environment and optimize space utilization
• Report any discrepancies
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules, and regulations

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.