Kayla Vezina Mohan
Montreal,Canada
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
Aviva Insurance
Montreal, QC
11.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Claim Adjuster
CO-OPERATORS
Laval
09.2022 - Current
- Manages/adjusts assigned claims while meeting company standards and quality, including conducting thorough investigations; determining coverage and validity of claims, interviewing and communicating with insured, claimants and witnesses; inspecting claims sites as required, assigning external vendors as required, recommendations for reserves, preparing reports and negotiating settlements within granted authority. Participate in mediation and arbitrations as required. Work with defense counsel as assigned.
Claims Administrative
FM GLOBAL
Montreal
09.2019 - 09.2022
- Preparing data and reports required by the team. Preparing expert hiring letters/Loss Adjustment. Expenses & Claim payment letter packages. Assisting the claims team with filing documentation into OnBase. Creating and distributing loss acknowledgment letters and other general correspondence.
Administrative Assistant HR services
FM GLOBAL
Montreal
01.2019 - 09.2019
- Inputting financial data in excel. Updating telephone directory/organizational chart for personnel changes. Preparing booklets (orientation, client service, etc.) Aid in employee events including publicity, invitations, tracking attendance, expenditures, etc.
Group Benefits Specialist
SUNLIFE FINANCIAL
Montreal
06.2017 - 09.2018
- Provide coverage to members policy holders. Open claim requests and assessments. Provide exceptional customer service to our external clients and internal business partners. Gather accurate and complete client requirements.
Train Service Attendant
VIA RAIL CANADA
Montreal
11.2015 - 04.2017
- Welcoming and guiding passengers to their seat Giving safety instructions, helping with baggage Serving meals and beverages, selling snacks and refreshments Ensuring the tidiness and cleanliness of the work areas
Station Attendant
AIR CANADA
Montreal
06.2015 - 10.2015
- Responsible for various tasks at the airport, including loading and unloading cargo and passenger baggage. I handle these items carefully to ensure their safe transportation. Additionally, I am proficient in driving and operating track vehicles and equipment, enabling me to efficiently transport cargo and baggage. On top of that, I perform work on the apron, which involves tasks such as marshaling aircraft and guiding them to designated parking spaces.
Superior Customer Relationships (call resolution)
IKEA
Montreal
09.2010 - 10.2014
- Negotiating with clients and finding satisfactory solutions to meet their needs. Using problem-solving skills to ensure a positive outcome, handling multiple tasks simultaneously and ensure proper follow-up on each one. Establish and maintain strong working relationships with both internal and external partners.
Education
Highschool - undefined
LAURIER MACDONALD
MontrealPermis - Expert en sinistres
AUTORITÉS DES MARCHÉS FINANCIERS
Montreal01.2023
Accounting/Personal Finance
COLLEGE CDI
Montreal10.2018
Skills
- Bilingual oral and written
- Teamwork prompt and accurate
- MS Office, MAC / PC, SAGE
- Claims Center
- Progi
- Xact Analysis
- First Aide Trained
- Self-work efficient
- Prompt and accurate
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Claims Adjuster
Aviva Insurance
11.2023 - Current
Claim Adjuster
CO-OPERATORS
09.2022 - Current
Claims Administrative
FM GLOBAL
09.2019 - 09.2022
Administrative Assistant HR services
FM GLOBAL
01.2019 - 09.2019
Group Benefits Specialist
SUNLIFE FINANCIAL
06.2017 - 09.2018
Train Service Attendant
VIA RAIL CANADA
11.2015 - 04.2017
Station Attendant
AIR CANADA
06.2015 - 10.2015
Superior Customer Relationships (call resolution)
IKEA
09.2010 - 10.2014
Highschool - undefined
LAURIER MACDONALD
Permis - Expert en sinistres
AUTORITÉS DES MARCHÉS FINANCIERS
Accounting/Personal Finance
COLLEGE CDI