Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Velez

El Monte

Summary

Background includes significant experience in retail sales, emphasizing customer service and operational efficiency. Engaged with customers to facilitate product selection and enhance their shopping experience, resulting in improved customer retention. Utilized point-of-sale systems for transaction processing and managed merchandise returns according to established guidelines. Provided training to new staff on store policies, fostering a consistent approach to customer interactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Forever 21
Arcadia
08.2023 - 04.2025
  • Assisted customers with product selection and provided exceptional service.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to ensure a positive shopping experience.
  • Trained new associates on store policies and customer service standards.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed returned merchandise according to company policies.

Records Clerk

St George’s Medical Clinic
Pasadena
03.2023 - 07.2023
  • Organized patient records for easy access and retrieval.
  • Maintained confidentiality of sensitive medical information.
  • Processed new patient registrations and updated existing files.

Education

High School Diploma -

Arroyo High School
El Monte, CA
06-2023

Skills

  • Retail merchandising expertise
  • POS system operations
  • Positive and professional
  • Problem solving
  • Time management
  • Customer engagement

Certification

  • Servsafe California Food Handler Certification

Timeline

Retail Sales Associate

Forever 21
08.2023 - 04.2025

Records Clerk

St George’s Medical Clinic
03.2023 - 07.2023

High School Diploma -

Arroyo High School
Kayla Velez