Kayla Tracy
Shingle Springs
Summary
With proficiency in critical thinking and organization, I developed innovative techniques that improved client appearances and cultivated loyalty. I am dedicated to upholding high standards of hygiene and service excellence within fast-paced environments. Additionally, I possess superior skills in oral and written communication, active listening, and analytical problem-solving. I aim to enhance customer experiences through service-oriented behaviors, understanding customer needs, and providing tailored solutions to foster loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cosmetologist
Level Posh Salon
05.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Cosmetologist
Textures Salon by Bryan Hoshall
10.2020 - 05.2022
- Answered phone calls and emails to schedule client appointments.
- Developed new techniques to improve appearance of customer and provide different looks.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Nursing Assistant
The Pines at Placerville Healthcare Center
05.2020 - 10.2020
- Documented care actions by completing records and logs in medical software system.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Cosmetologist
Textures Salon by Bryan Hoshall
01.2020 - 03.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
Cosmetologist
Ulta Salon
2018 - 2020
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Applied makeup to clients for special occasions to meet requirements.
- Increased revenue through effective customer service and inventory management.
- Styled hair, makeup and nails for customers for special events and occasions.
Cosmetologist
J’s Barber Shop
2017 - 2018
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
Cosmetology License - Cosmetology
Citrus Heights Beauty College
Citrus Heights, CA01-2017
High School Diploma -
Sacramento Waldorf School
Fair Oaks, CA06-2015
Skills
- Computer skills
- Troubleshooting
- Critical thinking
- Verbal communication
- Task prioritization
- Organization and time management
- Problem-solving
Certification
- Permanent Makeup Artist, Nano Brow Technician License - 2025
Languages
English
Native or Bilingual
Timeline
Cosmetologist
Level Posh Salon
05.2022 - Current
Cosmetologist
Textures Salon by Bryan Hoshall
10.2020 - 05.2022
Nursing Assistant
The Pines at Placerville Healthcare Center
05.2020 - 10.2020
Cosmetologist
Textures Salon by Bryan Hoshall
01.2020 - 03.2020
Cosmetologist
Ulta Salon
2018 - 2020
Cosmetologist
J’s Barber Shop
2017 - 2018
Cosmetology License - Cosmetology
Citrus Heights Beauty College
High School Diploma -
Sacramento Waldorf School