Kayla Torrington
Bobcaygeon
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Graz Restobar
2023.08 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Nanny
The Noeltings
2022.09 - 2023.01
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
911 Communications Operator
Toronto Police
2022.05 - 2022.07
- Received public emergency and non-emergency calls and decided on response prioritization in order to effectively dispatch units such as police, fire and EMS.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Documented all pertinent information provided by the caller to ensure officer and public safety.
- Read system maps and caller information, and documented details in system.
Customer Service Agent 1
Serco Canada
2021.12 - 2022.04
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Covid-19 screening
- Organized indoor and outdoor line ups
- Checked customers in for road tests
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
Early Childhood Educator
Sigis Childcare Society
2019.10 - 2020.11
- Accredited Level 1 Early Childhood Educator.
- Plan and program for child development and learning.
- Provided individualized instruction and support to meet personal needs of each child.
- Monitored student with special needs and helped integrate into normal classroom setting.
- Worked with children ages 0-5 as well as children with special needs.
Administrative Assistant
Elite Danceworx
2018.01 - 2019.10
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Used MindBody program for data tracking, payments, as well as class scheduling.
- Handled any conflict with parents or other customers professionally and promptly.
- Organized and ran 4 week summer camp that consisted of about 20 children between ages 2-11.
Front End Manager
Showtime Dance Productions
2016.11 - 2017.11
- Maintained strong customer relations and effective customer service standards.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Scheduled classes and events with high level of professionalism.
- Maintained tidy business by staying to clean building after hours.
Cashier
Garden Basket
2015.10 - 2016.11
- Helped customers complete purchases and locate items
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Ontario College Certificate - 911 & Emergency Service Communications
Seneca College
King City, ON05.2022
High School Diploma -
Markham District High School
Markham, ON06.2017
Skills
- Problem Solving
- Active Listening
- Patient
- Strong Communications Skills
- First Aid/CPR
- Flexible and Adaptable
- Interpersonal Communication
- Teamwork
Volunteering
Markham Fire (2013-2019)
- Organized Christmas party for firefighters and their families
- Helped plan and run different activities for 75 children
- Raised money for breast cancer awareness
Stouffville District Secondary School (2014-2017):
- Worked with students with developmental delays in sensory, motor, language, social and emotional areas.
- Helped students learn at their own pace.
Reesor Park (2016)
- Organize track and field meet
- Ran different events for 20 children
One Silver Lining (2014-2016):
- A non-profit organization that aims to promote positive body image and self esteem among youth.
- Speak and perform at workshops
Cornell Community Centre Camp (2014)
- Counsellor in training for the Town of Markham
- Lead multiple games and activites to large groups of children
- Worked with team to plan and care for children
Certification
- First Aid/CPR Level C
- ProServe Liquor Training (Alberta)
- Level 1 Early Childhood Educator (Alberta)
- APCO Public Safety Telecommunicator
- APCO Fire Service Communications
- APCO Law Enforcement Communications
- Smart Serve (Ontario)
Timeline
Server
Graz Restobar
2023.08 - Current
Nanny
The Noeltings
2022.09 - 2023.01
911 Communications Operator
Toronto Police
2022.05 - 2022.07
Customer Service Agent 1
Serco Canada
2021.12 - 2022.04
Early Childhood Educator
Sigis Childcare Society
2019.10 - 2020.11
Administrative Assistant
Elite Danceworx
2018.01 - 2019.10
Front End Manager
Showtime Dance Productions
2016.11 - 2017.11
Cashier
Garden Basket
2015.10 - 2016.11
Ontario College Certificate - 911 & Emergency Service Communications
Seneca College
High School Diploma -
Markham District High School
- First Aid/CPR Level C
- ProServe Liquor Training (Alberta)
- Level 1 Early Childhood Educator (Alberta)
- APCO Public Safety Telecommunicator
- APCO Fire Service Communications
- APCO Law Enforcement Communications
- Smart Serve (Ontario)
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