Kayla Tong
Burnaby,BC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Account Receivable
WestKey Graphics
02.2024 - Current
- Daily bank reconcile, Cheques deposit daily and charging credit card payment on Chase JP Morgan.
- Update daily cash receipt report for sales represent, controller, VP and CEO to review how much we were able to collect daily,
- Ensure payment are accurately and correctly applies to client accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Checking credit score when creating new customer on system, and determine the their payment term and credit limit.
- Update excel spreadsheet daily for outstanding account.
- Respond phone calls and e-mail regarding financial matter.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
Administrator and Account Receivable
Colonial Countertop
10.2019 - 04.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Create deposit and final invoice. Often needs to contact client for pricing update.
- Monthly bank reconciliation, cheque deposit on weekly basis, making transaction through POS machine
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Canadian Phytopharmaceuticals Corp
08.2019 - 09.2019
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients.
- Confirmed appointments, communicated with clients, and updated client records.
- Stamped, coded, and entered all invoices for well operations into Excel spreadsheets
Education
Diploma - Early Childhood Education - Infant Toddler And Special Needs
Sprott Shaw College
Vancouver04.2019
High School Diploma -
École Ballenas Secondary
Parksville, BC07.2009
Skills
- Credit analysis
- Cash application
- Microsoft Excel
- Invoice Processing
- Payment Negotiation
- Data entry proficiency
- Payment posting
- Bookkeeping
- Account Monitoring
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Account Receivable
WestKey Graphics
02.2024 - Current
Administrator and Account Receivable
Colonial Countertop
10.2019 - 04.2021
Receptionist
Canadian Phytopharmaceuticals Corp
08.2019 - 09.2019
Diploma - Early Childhood Education - Infant Toddler And Special Needs
Sprott Shaw College
High School Diploma -
École Ballenas Secondary
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