Kayla Strickland
Fort McMurray,AB
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at East Village Pub & Eatery. Proven ability to enhance customer experiences and resolve issues effectively. Skilled in task prioritization and team collaboration, consistently optimizing operations and maintaining a positive atmosphere.
Overview
8
8
years of professional experience
Work History
Server
East Village Pub & Eatery
09.2019 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervisor and Events Coordinator
Fort McMurray Golf Club
05.2017 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Monitored and controlled event expenditures to meet budgets.
Education
High School Diploma -
Bawating Collegiate School
Sault Ste. Marie, ONSkills
- Team member support
- provided mentorship
- Shift management
- Task prioritization
- Performance improvement
- Sales techniques
- Team collaboration
- Calm demeanor
- Relationship management
- Positive and professional
- Strong work ethic
- Multitasking and organization
- Hospitality service expertise
- Guest engagement
Languages
English
Timeline
Server
East Village Pub & Eatery
09.2019 - Current
Supervisor and Events Coordinator
Fort McMurray Golf Club
05.2017 - 09.2019
High School Diploma -
Bawating Collegiate School
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