Kayla Sobers-Gauthier
Summary
Dedicated and results-oriented Customer Service Representative with 5 years of experience providing high-quality service in fast-paced environments.
Skilled at addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Demonstrates a strong ability to listen to customer needs, handle complaints with empathy, and deliver personalized solutions.
Proficient in managing multiple tasks, maintaining positive customer relationships, and supporting team goals to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Booking Concierge
Life House Hotels
02.2022 - 10.2024
- Addressed guest inquiries with timely and professional responses via phone, email, and live chats
- Respond to guest inquiries to maximize guest satisfaction
- Offered efficient service to guest and easily handled challenging situations
- Prioritizing tasks, such as handling check-ins, checking availability, and resolving issues quickly during peak and after hours
- Ensured that guest billing was accurate and processed payments promptly
- Provided personalized assistance to guests with special needs or requests, ensuring their comfort and satisfaction by offering tailored solutions and services
Data Entry Clerk
Cascades recovery
12.2019 - 02.2021
- Entered large volumes of data into computer systems, ensuring accuracy and consistency across various platforms and databases
- Processed and inputted information from various sources, including paper documents and digital files, into electronic databases in a timely and efficient manner
- Assisted with administrative duties such as organizing files, managing spreadsheets, and ensuring proper data storage and retrieval
- Performed quality checks to identify discrepancies in data and ensured that corrections were made promptly
- Photocopied and distributed invoices ensuring that all documents were accurately copied and delivered in a timely manner
- Processed and photocopied invoices for departmental records, ensuring seamless communication and transfer of important financial documents to the Finance team
Customer Service Representative
Ranstad
12.2019 - 12.2019
- Warmly greeted customers upon arrival, providing a friendly and welcoming atmosphere to ensure a positive first impression
- Verified customer orders for accuracy, ensuring all details such as product selection, quantities, and delivery information were correct before processing
- Provided exceptional customer service by coordinating and ensuring timely delivery of products, addressing any delays or issues promptly to maintain customer satisfaction
- Assisted in maintaining accurate electronic records, entering and verifying information related to company processes and customer details
Internship Student
Pearson Electrotechnology Centre
10.2019 - 10.2019
- Maintained an organized filing system, ensuring all documents were accurately categorized, stored, and easily accessible for retrieval.
- Validated and verified entered data, ensuring accuracy and completeness before finalizing entries in the system.
- Performed photocopying duties with attention to detail, ensuring documents were copied accurately for various administrative purposes
- Proofread documents for grammar, spelling, punctuation, and formatting errors, ensuring accuracy and consistency across all materials.
Cashier
Frutta Si
01.2012 - 01.2016
- Processed customer transactions quickly and accurately using POS systems, ensuring smooth and efficient checkout experiences.
- Handled cash, credit, and debit transactions with precision, maintaining accurate cash drawers and balancing at the end of each shift.
- Provided exceptional customer service, greeting customers, answering inquiries, and resolving issues to ensure a positive shopping experience.
- Processed high-volume transactions during busy periods while maintaining a calm, efficient, and friendly demeanor.
Education
D.E.P - Administrative Assistant
Pearson Adult & Career Center
Lasalle, QC11.2019
High School Diploma - undefined
Beurling Academy
Verdun, QC01.2013
Skills
- Access
- Excel
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
Languages
French
Professional Working
Timeline
Booking Concierge
Life House Hotels
02.2022 - 10.2024
Data Entry Clerk
Cascades recovery
12.2019 - 02.2021
Customer Service Representative
Ranstad
12.2019 - 12.2019
Internship Student
Pearson Electrotechnology Centre
10.2019 - 10.2019
Cashier
Frutta Si
01.2012 - 01.2016
High School Diploma - undefined
Beurling Academy
D.E.P - Administrative Assistant
Pearson Adult & Career Center
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