Kayla Smaill
Delta,British Columbia
Summary
Dynamic operations leader with a proven track record at Macbeth Roofing Corporation, enhancing efficiency through innovative office procedures and recovering over $150,000 in overdue accounts. Proficient in Sage 50 and skilled in conflict resolution, I excel in optimizing productivity and ensuring compliance, driving organizational success.
Overview
11
11
years of professional experience
Work History
Acting Operations Manager
Macbeth Roofing Corporation
Surrey, BC
07.2023 - 04.2025
- Oversaw scheduling and job site meetings during ownership absences to ensure seamless operations.
- Managed job estimates, staffing, and vendor payments efficiently to maintain project flow.
- Executed financial decisions and monitored collections while fulfilling Office Manager responsibilities.
- Developed work schedules for jobs and employees, optimizing overall productivity.
- Communicated daily with customers to coordinate job schedules and address issues promptly.
- Implemented safety program compliance through regular staff meetings and follow-ups.
- Collaborated with WCB on job site compliance, ensuring adherence to all regulations.
Office Manager
Macbeth Roofing Corporation
Surrey, Canada
03.2020 - 07.2023
- Company Overview: In this role, I successfully implemented new office procedures to create a more efficient and profitable work environment
- Successfully implemented new office procedures to improve efficiency and profitability
- Managed a team of six full-time office employees and supported administrative work for subcontractors and roofing crews
- Developed and enforced collection procedures, recovering over $150,000 in overdue accounts within six months of taking over the Office Manager position
- Maintained and implemented a highly organized digital and physical filing system for accounting, job files, vendors, vehicles, and employee records
- Initiated and led company-wide meetings to improve procedures, resolve issues, and provide ongoing training
- Handled payables, receivables, payroll, and invoicing using Sage 50 Accounting and Vericlock Time Systems
- Created and maintained a safety program for the company
- Established new office procedures enhancing efficiency and profitability of work environment
Administrative Assistant
Macbeth Roofing Corporation
Surrey, British Columbia
12.2016 - 03.2020
- Managed filing system to ensure efficient document retrieval and organization.
- Processed vendor invoices to facilitate timely payment.
- Reviewed and handled timecards for accurate payroll processing.
- Assisted with creation of estimates to support project planning.
- Answered phone inquiries and relayed messages to relevant staff members.
- Digitally and physically filed paperwork to maintain comprehensive records.
Swing Manager
McDonalds Restaurants
Surrey, Canada
01.2014 - 12.2017
- Led a team of up to 20 Crew Members while maintaining the cleanliness, profitability, and speed of order handouts
- Created effective shift plans including break schedules, task assignments, and cleanliness checks
- Managed payroll entries, corrected errors, and tracked waste and cash variances
- Completed safe counts, bank deposits, and coin exchanges
- Received Top of Class recognition in Management Training
Education
Professional Bookkeeping Certificate -
Langara College
Vancouver, BC08.2022
Introduction to Computers and Office Productivity Software -
Coursera, HKUST
12.2021
Some College (No Degree) -
Douglas College
New Westminster, BCDiploma -
Guildford Park Secondary School
Surrey, BCSkills
- Sage 50 and QuickBooks
- Microsoft Office Suite
- Adobe software proficiency
- Customer service excellence
- Conflict resolution strategies
- Organizational skills
- Attention to detail
- Digital and paper record-keeping
Technical Skills And Qualifications
Sage 50, QuickBooks, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, Salesforce, Vericlock, Exceptional customer service (phone and in-person), conflict resolution, strong organizational skills, attention to detail, Native fluency in English, Experienced with both digital and paper systems
References
References available upon request.
Timeline
Acting Operations Manager
Macbeth Roofing Corporation
07.2023 - 04.2025
Office Manager
Macbeth Roofing Corporation
03.2020 - 07.2023
Administrative Assistant
Macbeth Roofing Corporation
12.2016 - 03.2020
Swing Manager
McDonalds Restaurants
01.2014 - 12.2017
Professional Bookkeeping Certificate -
Langara College
Introduction to Computers and Office Productivity Software -
Coursera, HKUST
Some College (No Degree) -
Douglas College
Diploma -
Guildford Park Secondary School
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