Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Kayla Singh

Whitby

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist / Administrative & HR Support

Hand & Stone Massage and Facial Spa
09.2022 - Current
  • Greet clients and manage all front-desk responsibilities including incoming calls, email inquiries, and appointment coordination
  • Schedule client and staff meetings using Zenoti platform; ensure efficient time and resource management
  • Handle confidential documents, staff files, and customer information in compliance with privacy protocols
  • Provide administrative support to management; assist with ad hoc projects and reporting
  • Coordinate internal communication, staff meetings, and maintain organized records and logs
  • Manage daily office operations, courier coordination, and supply tracking

Junior Customer Service Specialist

LendCare Capital
08.2017 - 07.2019
  • Supported clients with financial services inquiries across sectors (health, retail, home improvement)
  • Managed high-volume inbound calls; resolved customer issues and documented updates accurately
  • Liaised with internal departments to ensure timely and effective service delivery
  • Maintained data integrity while supporting promotional campaigns and administrative tasks

Subscriber Sales Advisor

Concentrix
06.2016 - 04.2017
  • Handled 300+ client interactions per day with professionalism and efficiency
  • Provided support for billing, service, and roadside assistance with high attention to confidentiality
  • Delivered strong customer care while documenting transactions and service notes accurately

Education

Diploma - Business Management

Trillium College
Oshawa, ON
07.2025

Skills

  • Front Desk & Client Reception
  • Administrative & Office Support
  • Scheduling & Calendar Management
  • Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
  • CRM & Scheduling Systems (Zenoti, Salesforce-like platforms)
  • Document Handling & Data Entry
  • Professional Phone & Email Communication
  • Confidentiality (PHIPA, FIPPA)
  • Team Collaboration & Workflow Coordination
  • Time Management & Prioritization
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

English
Full Professional

Certification

  • Worker Health and Safety Awareness (Ontario, 2024)
  • Certified Subscriber Advisor, July 2016
  • FEMA Emergency Management Institute, Feb 2016
  • APCO Certification – Public Safety Communications, Dec 2015

Timeline

Receptionist / Administrative & HR Support

Hand & Stone Massage and Facial Spa
09.2022 - Current

Junior Customer Service Specialist

LendCare Capital
08.2017 - 07.2019

Subscriber Sales Advisor

Concentrix
06.2016 - 04.2017

Diploma - Business Management

Trillium College

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Kayla Singh