Kayla Silva
Whitby,ON
Summary
Adept Hairdresser with a proven track record at Valentinos Grande Salon, enhancing client satisfaction through personalized consultations and innovative styling techniques. Mastered balayage and precision cutting, alongside advanced communication, ensuring a professional and welcoming environment. Continuously pursued education to stay at the forefront of industry trends, significantly contributing to salon revenue growth.
Overview
17
17
years of professional experience
Work History
Hairdresser
Valentinos Grande Salon
Whitby, ON
08.2019 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Engaged in ongoing education and creative competitions to stay updated with industry trends and innovations.
Hairdresser
McManus and Campbell Hair
11.2014 - 04.2019
- Scheduled follow-up appointments, recommended maintenance products, and ensured a sanitized and safe environment before and after each service.
Hairdresser
Valentinos Grande Salon
Whitby, ON
08.2010 - 11.2014
- Greeted and directed clients, ensuring a welcoming and professional atmosphere.
- Conducted thorough consultations to tailor hair services to individual client needs.
- Recommended personalized hair care products and shampoo/conditioner tailored to individual client needs.
- Ensured a safe and hygienic environment by performing thorough cleaning and sanitation duties.
Receptionist
Valentinos Grande Salon
Whitby, ON
06.2008 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Highschool Diploma -
Courtice Secondary School
Courtice, ON05.2008
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Appointment scheduling
- Cleaning and sanitizing
- Client consultation
- Hair extensions
- Creative coloring
- Hair analysis
- Scalp treatments
- Service coordination
- Continuing education
- Updo creations
- Social media promotion
- Style development
- Production leadership
- Precision cutting
- Advanced communication skills
- Quick learner
- Photoshoot hairstyling
- Hair artistry professional
Languages
English
Professional Working
Timeline
Hairdresser
Valentinos Grande Salon
08.2019 - Current
Hairdresser
McManus and Campbell Hair
11.2014 - 04.2019
Hairdresser
Valentinos Grande Salon
08.2010 - 11.2014
Receptionist
Valentinos Grande Salon
06.2008 - 08.2010
Highschool Diploma -
Courtice Secondary School