- Custom PC Building and Hardware Troubleshooting
- Computer Hardware Installation and System Configuration
- Technology and Gaming Systems
- Personal Technology Projects and PC Assembly
Kayla Sherwood
Marysville
Summary
Dedicated and compassionate professional with over 10 years of experience spanning healthcare support, caregiving, administrative assistance, customer service, retail sales, and hospitality. Proven ability to manage multiple responsibilities in fast-paced environments while maintaining exceptional attention to detail, professionalism, and strong interpersonal communication skills. Experienced in supporting patients, clients, and families through medical, personal care, and administrative services, including scheduling, documentation, care coordination, and daily living assistance. Demonstrated success working independently and as part of a team while maintaining confidentiality, organization, and a strong commitment to quality service. Recognized for adaptability, problem-solving abilities, and a genuine passion for helping others achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Provider Assistant
IHSS Recipient Services
Yuba City, CA
07.2021 - Current
- Assisted client with activities of daily living (ADLs), including bathing, grooming, dressing, and personal hygiene.
- Provided mobility assistance, transfers, and ambulation support.
- Prepared meals according to dietary needs and preferences.
- Performed light housekeeping duties, including laundry, cleaning, and organizing living spaces.
- Assisted with grocery shopping, errands, and transportation to appointments.
- Monitored changes in client condition and reported concerns to family members or healthcare providers.
- Reminded clients to take medications as directed.
- Provided companionship and emotional support.
- Maintained a safe, clean, and comfortable home environment.
- Assisted with scheduling and attending medical appointments.
- Managed household supplies and ensured essential items remained stocked.
- Maintained accurate records of services provided and hours worked.
Personal Assistant
Robyn Fisher
01.2024 - 01.2025
- Managed schedules, appointments, and calendar coordination.
- Handled errands, communications, and administrative support.
- Maintained confidentiality and organized important records.
- Provided day-to-day operational and personal support.
Back Office Medical Assistant
Nevada Cardiology Professional Association
Las Vegas, NV
01.2023 - 01.2024
- Coordinated medical records management, ensuring accuracy and compliance with HIPAA regulations.
- Assisted healthcare providers in preparing for patient appointments, streamlining operational efficiency.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
Medical Assistant
Virtual Hearing Benefit Solutions
Yuba City, CA
01.2022 - 01.2023
- Administered COVID-19 tests, ensuring adherence to safety protocols and guidelines.
- Conducted patient screening and data collection for accurate testing records.
- Collaborated with healthcare professionals to optimize testing procedures and workflows.
- Trained new staff on testing protocols and equipment usage for improved efficiency.
- Monitored testing site operations, identifying areas for process enhancements.
- Implemented quality control measures to maintain accuracy in test results.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
Front and Back Office Medical Assistant/Lab Assistant
A-Z Pain Management
Las Vegas, NV
01.2019 - 01.2020
- Coordinated patient scheduling and appointments to optimize office workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Assisted healthcare providers with patient examinations, contributing to efficient clinical operations.
- Conducted vital sign assessments and prepared patients for procedures, enhancing care delivery.
- Streamlined communication between front and back office staff, improving information flow.
- Conducted routine laboratory tests to ensure accuracy and reliability of results.
- Assisted in maintaining laboratory equipment, ensuring optimal performance and compliance with safety standards.
Receptionist
Lexus Of Sacramento
Sacramento, CA
01.2019 - 01.2019
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment schedules, optimizing office workflow and minimizing wait times.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Maintained accurate records and documentation for client interactions and transactions.
- Assisted with administrative tasks, supporting team members in daily operations and project execution.
- Developed and implemented office procedures to enhance efficiency and service quality.
- Resolved client inquiries promptly, fostering positive relationships and enhancing satisfaction levels.
Assistant Department Manager
Nordstrom
Sacramento, CA
01.2018 - 01.2019
- Led team in implementing inventory management systems to streamline operations.
- Developed training programs for new staff to enhance onboarding efficiency.
- Analyzed sales data to identify trends and adjust departmental strategies accordingly.
- Coordinated cross-functional team meetings to align on project objectives and timelines.
- Mentored junior staff, fostering professional growth and improving team dynamics.
- Oversaw daily departmental activities, ensuring compliance with company policies and standards.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Sales Associate
Victoria's Secret Stores, LLC
Citrus Heights, CA
01.2017 - 01.2018
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Executed product merchandising strategies to maximize sales and visibility.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Collaborated with team members to achieve monthly sales targets consistently.
- Implemented promotional campaigns, driving increased foot traffic and conversions.
- Resolved customer inquiries efficiently, improving overall shopping experience.
- Maintained knowledge of current product offerings to provide accurate information to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Panda Restaurant Group
Sacramento, CA
01.2017 - 01.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash handling and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Collaborated with team members to maintain a clean and organized workspace.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Assisted in promotional efforts by highlighting current sales and offers to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Swim Instructor
Dolphin Swim School
Sacramento, CA
01.2016 - 01.2016
- Developed tailored lesson plans to meet diverse student needs and skill levels.
- Instructed swimming techniques, ensuring safety and proper form for all participants.
- Monitored student progress, providing constructive feedback to enhance performance.
- Implemented safety protocols and emergency procedures to maintain a secure environment.
- Collaborated with parents to discuss student development and address concerns effectively.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Catering Server
Nicole Robison Conway
Sacramento, CA
01.2016 - 01.2016
- Served food and beverages to guests, ensuring timely and accurate delivery.
- Assisted in setup and breakdown of catering events, maintaining organization throughout service.
- Collaborated with kitchen staff to coordinate menu items and special requests effectively.
- Monitored guest satisfaction during events, addressing concerns promptly to enhance experience.
- Trained new servers on best practices for service efficiency and customer interaction.
- Provided friendly, courteous service to create memorable moments for guests.
Employee
MedImpact International
01.2022 - 01.2023
Employee
Health Support Staffing, Inc.
01.2021 - 01.2021
Employee
The Anthony Companies, Inc.
01.2021 - 01.2021
Employee
In-Solutions LLC
01.2021 - 01.2021
Employee
JM Search, Inc.
01.2016 - 01.2016
Employee
D.G. Smith Enterprises, Inc.
01.2016 - 01.2016
Education
Associate Degree in Nursing -
Sierra College
Skills
- Customer Service
- Administrative Support
- Data Entry
- Scheduling
- Record Management
- Team Collaboration
- Telephone skills
- Appointment scheduling
Interests
Timeline
Personal Assistant
Robyn Fisher
01.2024 - 01.2025
Back Office Medical Assistant
Nevada Cardiology Professional Association
01.2023 - 01.2024
Medical Assistant
Virtual Hearing Benefit Solutions
01.2022 - 01.2023
Employee
MedImpact International
01.2022 - 01.2023
Provider Assistant
IHSS Recipient Services
07.2021 - Current
Employee
Health Support Staffing, Inc.
01.2021 - 01.2021
Employee
The Anthony Companies, Inc.
01.2021 - 01.2021
Employee
In-Solutions LLC
01.2021 - 01.2021
Front and Back Office Medical Assistant/Lab Assistant
A-Z Pain Management
01.2019 - 01.2020
Receptionist
Lexus Of Sacramento
01.2019 - 01.2019
Assistant Department Manager
Nordstrom
01.2018 - 01.2019
Sales Associate
Victoria's Secret Stores, LLC
01.2017 - 01.2018
Cashier
Panda Restaurant Group
01.2017 - 01.2017
Swim Instructor
Dolphin Swim School
01.2016 - 01.2016
Catering Server
Nicole Robison Conway
01.2016 - 01.2016
Employee
JM Search, Inc.
01.2016 - 01.2016
Employee
D.G. Smith Enterprises, Inc.
01.2016 - 01.2016
Associate Degree in Nursing -
Sierra College