Kayla Sandiland
Surrey,BC
Summary
Looking for full time position where I can grow into a career! I have fantastic leadership and communication skills, as well as I am very compassionate. Quick learned and very dedicated to doing my absolute best everyday!
Overview
3
3
years of professional experience
Work History
hostess
Boston pizza
07.2021 - 03.2022
- As a hostess, the main responsibility was greeting and acknowledging the guests in a professional, sincere, and friendly matter either by phone or in person
- Cleaning tables and dining room
- Servers' aide when needed
- Taking take out orders over the phone, packing the orders and completing payment
- Running expo of the restaurant and running dishes out to the in-person guests
- Using a POSI system to take orders and complete orders
- Use a register for payment (in person, take out and cash outs at the end of the night
- Seating guests and working with servers to create seating chart
- Providing specials and any pre information for the guests before there server arrives
- Bus tables, run food as expo, pack to go orders and collaborate with the kitchen to ensure orders were up to quality
- Acknowledging and thanking each guest for their visit in a professional, sincere, and friendly matter in person or by phone
- Taking orders over the phone and using a POSI system
- Use a register to collect payment and do cash outs at the end of the night
- Help keep flow of restaurant steady and provide excellent customer service when needed
- Work with third party delivery sources (door dash, uber eats)
- Hand out to go orders
customer experience representative
Indigo
07.2022 - 08.2023
- Company Overview: Indigo books and music
- Provided sales support by assisting customers with their product inquiries and purchases
- Utilized the POS system to process transactions and maintain accurate inventory records
- Resolved customer issues through effective problem-solving techniques
- Managed order processing to ensure timely delivery of products
- Delivered exceptional customer service by addressing inquiries and resolving complaints
- Demonstrated extensive product knowledge to assist customers with their purchasing decisions
- Provide wonderful customer service experiences
- Upsell plum plus ( paid subscription, for which i set the goal by selling 29 in one day )
- Be the wonderful first face and last face the customers see
- Indigo books and music
Key Holder
La Vie En Rose
02.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Diploma -
SAIL academy
08.2024
High School Diploma -
Guildford Park secondary
03.2020
Skills
- Leadership
- Compassion
- Time management
- Multi tasking
- Good independently or in teams
- Compassionate
- understanding
- Empathy
- Calm under pressure
- Great communication
- Very good Customer service skills
Languages
English
Native or Bilingual
Hobbies and Interests
- Reading
- Writing poetry
- Painting and drawing
- Cooking and baking
References
Rachel Knapp, General manager, Indigo books and music, 604-992-7292, Rknapp@indigo.ca
Timeline
Key Holder
La Vie En Rose
02.2024 - Current
customer experience representative
Indigo
07.2022 - 08.2023
hostess
Boston pizza
07.2021 - 03.2022
High School Diploma -
Guildford Park secondary
Diploma -
SAIL academy
Similar Profiles
Ryan MuchaitaRyan Muchaita
Kitchen Staff at Boston PizzaKitchen Staff at Boston Pizza
AMAN KHANNA (AK)AMAN KHANNA (AK)
Assistant General Manager at Boston PizzaAssistant General Manager at Boston Pizza
Emma CrowderEmma Crowder
Restaurant Hostess at Boston PizzaRestaurant Hostess at Boston Pizza
Francheska RueloFrancheska Ruelo
Host/Expo Runner at Boston PizzaHost/Expo Runner at Boston Pizza
Stefanie ParleyStefanie Parley
Medical Assistant at PHSAMedical Assistant at PHSA