Kayla Rudichuk
Calgary,AB
Summary
Seeking a full time position to which I can apply my previous work experience, proficient customer service and administrative skills in order to provide quality assistance to required personnel. Eager for a new opportunity to expand my experiences.
Overview
16
16
years of professional experience
Work History
Master lash tech
Myself
04.2017 - Current
- Classic, Hybrid, Volume, Mega Volume Etc.
Customer Service Representative
Luxuria Auto South
07.2023 - 02.2024
- Ensure excellence in the delivery of the customer experience as outlined in CRE best practices and measured by LEI results
- Review client's vehicles for related and not related damages
- Take photos of all damages, not related damages, and general condition
- Complete Walk-Around form and identify not related damages
- Communicate to client's, on what to expect through the repair process
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings
- Sell the CRE Services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients
- Create and follow up on appointments
- Prepare Intake and Delivery paperwork
- Effectively manage front office operations to ensure efficient organization and support of the sales function
- Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery
- Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics
- Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc
- As required, assign the work order to technicians
- Set convenient appointments with the customers, based on the shop availability
- Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction
- Take payments for deductibles, customer pay work, etc
- Keep the BMS up to date to ensure accuracy
- Maintain complete knowledge and comply with company and departmental policies, procedures, and standards
- Cultivate a positive working relationship with team members and management
- Maintain a clean and orderly work area to comply with all health & safety procedures
- Other related tasks as required.
Receptionist/Administrative Assistant
Maclin Ford
01.2023 - 04.2023
- Answer incoming calls, Order office supplies, Update spreadsheets, Manage all vehicle inventory, All/Any administrative tasks, Scan all new and prehistoric information, Maintain important documents, Prepare Sales documents, Assist with all customer needs
Used car reception
Eastside Dodge
04.2018 - 07.2018
- Answer Incoming Calls, Receiving Vehicle information sheets and keys, Input of vehicles into dealership software, Taking photos of vehicles for website, Receiving payments from customers via POS machine, Scheduling repairs and Cleans, Filing duties, Preparing Documents for meetings
CUSTOMER SERVICE REPRESENTATIVE/SERVICE RECEPTION
CMP Automotive
01.2018 - 04.2018
- Answering phone and directing calls, Booking shuttles for customers, Daily Filing, Parked vehicle's when needed, Answered service related inquiries, Cashed out customers when picking up vehicles
MANAGER/CUSTOMER SERVICE
Fabutan
02.2017 - 11.2017
- Booking appointments, Greeting Clients and explained promotions, Educating clients on indoor tanning, Ensured rooms were clean and sanitized after each client, Received payment from Customers, Completed Data Base calls daily
INVENTORY/DELIVERY COORDINATOR
CMP Automotive
08.2017 - 10.2017
- Daily Filing, Data Entry, Ensured all inventory was up to date daily, Transporting Vehicles to and from other dealers, Demonstrating Sirius XM radio for customers and setting it up, Assisting Managers with other daily tasks
CUSTOMER SERVICE REPRESENTIVE
Advantage Ford
06.2014 - 01.2017
- Answering phones & greeting customers, Data Entry & Filing, Booking appointments for customers, Solving issues that occurred with customers satisfaction, In charge of monetary transactions, Brought customers vehicles when needed, Explanations in regards to vehicle repair orders, Booking shuttles for customers
HAIR SALON ASSISTANT
CB Hair Studio
01.2013 - 12.2014
- Reception, Ensuring the salon was clean daily including sweeping, vacuuming, dusting, Washing color bowls and other tools, Daily Laundry, Washing clients hair, Helped with occasional blow-dry and styling, Color application-occasionally when the salon was busy, In charge of color and product orders
BEAUTY CONSULTANT
Victoria Secret
01.2011 - 12.2012
- Greeting the customers who came into the beauty department, Showed the customers the products and guided them to the appropriate item, Gave beauty demonstrations/makeovers, Made sure everything was clean and sanitized at all times
HOSTESS
Ricky's All Day Grill
01.2009 - 12.2011
- Greeted customers and seated them to meet their needs, Cleaned tables efficiently, Brought out customer food to their table, Took the payments at the front from the customer
Education
High School -
Henry Wisewood
Calgary, AB06.2011
Skills
- Conflict resolution
- Excellent phone etiquette
- Empathetic
- Organization
- Microsoft Office
- Data Entry
- Detail oriented
- Professional
Additional Information
True, True, True, True, True, True, True, True
Languages
English
Full Professional
Timeline
Customer Service Representative
Luxuria Auto South
07.2023 - 02.2024
Receptionist/Administrative Assistant
Maclin Ford
01.2023 - 04.2023
Used car reception
Eastside Dodge
04.2018 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE/SERVICE RECEPTION
CMP Automotive
01.2018 - 04.2018
INVENTORY/DELIVERY COORDINATOR
CMP Automotive
08.2017 - 10.2017
Master lash tech
Myself
04.2017 - Current
MANAGER/CUSTOMER SERVICE
Fabutan
02.2017 - 11.2017
CUSTOMER SERVICE REPRESENTIVE
Advantage Ford
06.2014 - 01.2017
HAIR SALON ASSISTANT
CB Hair Studio
01.2013 - 12.2014
BEAUTY CONSULTANT
Victoria Secret
01.2011 - 12.2012
HOSTESS
Ricky's All Day Grill
01.2009 - 12.2011
High School -
Henry Wisewood
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