Kayla Rucha
Windsor,ON
Summary
Dynamic leader with proven expertise in staff management and budget control, honed at La Senza and Sephora. Excelled in enhancing team productivity and customer satisfaction through innovative training and development. Achieved notable sales revenue growth by leveraging marketing management skills. Skilled in fostering employee engagement and operational efficiency, with a keen focus on achieving strategic goals.
Overview
6
6
years of professional experience
Work History
Co-Manager
La Senza
10.2021 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Operations Lead
Sephora
03.2020 - 10.2021
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
Key Holder
La Senza
06.2018 - 03.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
High School Diploma -
Walkerville Collegiate Institute
Windsor, ON06.2016
Skills
- Staff Management
- Marketing Management
- Staff Training and Development
- Time Management
- Budget Control
Timeline
Co-Manager
La Senza
10.2021 - Current
Operations Lead
Sephora
03.2020 - 10.2021
Key Holder
La Senza
06.2018 - 03.2020
High School Diploma -
Walkerville Collegiate Institute
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