Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Rowe-Wood

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Crew Member Trainer

McDonald's
01.2023 - 01.2024
  • Improved customer satisfaction through consistent monitoring and coaching of crew members.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
  • Utilized customized training materials to accommodate diverse learning styles and needs.
  • Collaborated with management to identify areas for improvement within the team's performance.
  • Set positive example for team members by providing high-quality, efficient service.

Line Cook

Smitty's Family Restaurant
12.2021 - 12.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Supervisor

A&W
10.2018 - 08.2020
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Sales Associate

The Wine Shop
03.2016 - 08.2018
  • Enhanced brand presence within the local market by participating in product tastings and other promotional events.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Certificate - Digital Administration

DEVA Accelerator: Digital Exec Virtual Assistant Training
Port Alberni, BC
09-2025

Diploma - Advertising And Marketing Communications

Durham College
Oshawa, ON
05-2014

High School Diploma -

Holy Cross Catholic Secondary School
Peterborough, ON
06.2012

Skills

  • Staff education and training
  • Time management
  • POS systems
  • Cash handling
  • Data entry
  • Microsoft Office Suite
  • Multitasking and organization
  • Hospitality and service industry background

Timeline

Crew Member Trainer

McDonald's
01.2023 - 01.2024

Line Cook

Smitty's Family Restaurant
12.2021 - 12.2022

Supervisor

A&W
10.2018 - 08.2020

Sales Associate

The Wine Shop
03.2016 - 08.2018

Certificate - Digital Administration

DEVA Accelerator: Digital Exec Virtual Assistant Training

Diploma - Advertising And Marketing Communications

Durham College

High School Diploma -

Holy Cross Catholic Secondary School

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