Kayla Rowe-Richards
Halifax
Summary
Results-driven and adaptable professional with hands-on experience in orthodontics and a strong willingness to take on new challenges. Demonstrates excellent problem-solving abilities, creativity, and a proactive approach to tasks and patient care. Recognized for delivering personalized service while upholding the highest standards of integrity and inclusion. Committed to achieving positive outcomes through a customer-focused and detail-oriented mindset.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant/Team Lead
Embrace Orthodontics
Halifax, NS
08.2022 - Current
- Mentored and coached team members to ensure successful performance.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Oversaw inventory management, ensuring adequate supplies for practice needs.
- Implemented quality control measures to enhance treatment outcomes.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
- Coordinated training sessions for new team members on software systems.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
- Developed operational protocols to streamline office processes and improve patient experience.
- Assisted in the recruitment and onboarding of new team members.
Registered Dental Assistant
The Brace Space
Bedford, NS
10.2021 - 08.2022
- Coordinated patient treatment plans, ensuring seamless communication between orthodontists and patients.
- Educated patients on treatment options, benefits, and financial responsibilities to facilitate informed decision-making.
- Developed and maintained digital records using practice management software to ensure accuracy and compliance.
- Addressed patient inquiries and concerns promptly, fostering trust and satisfaction within the practice's client base.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
Orthodontic Dental Assistant
Simply Orthodontics
Edmonton, AB
09.2020 - 10.2021
- Assisted orthodontist in direct bonding braces.
- Bonded indirect braces, clear aligner attachments and auxiliaries.
- Debonded braces and attachments, removed adhesive with a slow speed handpiece.
- Changed archwires.
- Took complete final records daily.
- Assisted orthodontist in patient examinations and treatment procedures.
- Monitored inventory levels of dental supplies, ensuring timely reordering when necessary.
- Prepared and sterilized dental instruments and equipment for optimal safety.
- Educated patients on oral hygiene practices and care during and after their orthodontic treatment.
- Managed patient records, ensuring accuracy and confidentiality of information.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
Orthodontic Dental Assistant
Stackhouse Orthodontics
Saint John, NB
11.2010 - 03.2020
- Bonded brackets direct and indirectly, cemented bands, debonded brackets and bands, changed wires according to orthodontist specifications.
- Took plaster and digital impressions.
- Assisted orthodontist with patient exams and charting, including taking intraoral photos and radiographs.
- Educated patients on proper oral hygiene and orthodontic care.
- Fabricated essix retainers.
- Operated X-ray machines safely following manufacturer's instructions for radiation protection measures.
- Provided assistance during challenging orthodontic procedures.
- Utilized computer software programs specific to Orthodontics.
- Ordered and monitored dental supplies and equipment inventory.
Education
Intra-Oral Distance Orthodontics Module
Holland College
Charlottetown, PEI11-2011
Dental Assisting
Dental Assistants College of Saint John
Saint John, NB06-2010
Skills
- Detail-oriented mindset
- Thrives in fast-paced environment
- Team collaboration
- Conflict resolution
- Eager to learn
- Electronic charting
- Patient relations
- Dental software fluency
- Conflict resolution strategies
- Strong manual dexterity
- Patient counseling
- Inventory management
- Dental staff support
- Patient care coordination
- Strong writing and verbal skills
- Customer service
- Patient flow management
- Schedule management
- Diversity and inclusion
- Relationship building
- Multitasking
Certification
- Registered Level II Dental Assistant
- Orthodontic Dental Assistant
Languages
English
Full Professional
Timeline
Registered Dental Assistant/Team Lead
Embrace Orthodontics
08.2022 - Current
Registered Dental Assistant
The Brace Space
10.2021 - 08.2022
Orthodontic Dental Assistant
Simply Orthodontics
09.2020 - 10.2021
Orthodontic Dental Assistant
Stackhouse Orthodontics
11.2010 - 03.2020
Intra-Oral Distance Orthodontics Module
Holland College
Dental Assisting
Dental Assistants College of Saint John