Summary
Work History
Education
Skills
Timeline
Generic
Open To Work

Kayla Roush

DENVER,CO

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and time management. Recognized for enhancing customer satisfaction through punctuality and effective communication. Skilled in safety management and problem-solving, consistently delivering exceptional experiences while maintaining operational efficiency. Adaptable and self-motivated, ready to contribute to team success.

Work History

Driver

Uber
Denver Co
2020 - 2026
  • Delivered safe and timely rides to diverse clientele across various locations.
  • Navigated efficiently using GPS technology to optimize routes and minimize wait times.
  • Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance
  • Followed all relevant traffic laws and safety regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Cake Decorator

Wegmans
370 Orchard Park Rd W Seneca NY 14224
2017 - 2019
  • Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
  • Collaborated with team members to maintain cleanliness and organization in the decorating area.
  • Executed daily cake decoration tasks while adhering to quality and safety standards.
  • Adapted designs based on customer requests, demonstrating flexibility in creative execution.
  • Maintained consistency in decoration styles, ensuring brand standards were met across all products.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.

Manager on Duty

Denver Diner
740 W Colfax Ave. Denver CO 80204
2012 - 2016
  • Supervised staff to ensure high-quality customer service and operational efficiency.
  • Enforced health and safety regulations to maintain compliance and promote a safe dining environment.
  • Collaborated with kitchen staff to streamline food preparation and service processes.
  • Implemented strategies to improve workflow efficiency and reduce wait times during peak hours.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Education

High School Diploma -

Standley Lake
9300 W 104th Ave. Westminster CO 80221
05-2009

Skills

Time management

Customer service

Valid Driver's license

Punctual and reliable

Flexible schedule

Safety management

Schedule management

Customer rapport

Attention to detail

Friendly and outgoing

Self motivation

Multitasking Abilities

Problem-solving abilities

Excellent communication

Decision-making

Analytical thinking

Timeline

Driver

Uber
2020 - 2026

Cake Decorator

Wegmans
2017 - 2019

Manager on Duty

Denver Diner
2012 - 2016

High School Diploma -

Standley Lake

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Kayla Roush