Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Roslan

Oakdale

Summary

Results-driven administrative and data analyst professional with a strong foundation in needs-based public assistance programs, federal compliance, and high-level support to executive leadership. Proven experience in outcome tracking, technical reporting, policy analysis, and managing overlapping priorities under pressure. Demonstrated success in leading veteran support services, developing small business operations, and ensuring quality assurance in highly regulated environments. Brings a deep commitment to community advocacy and public service, with plans to pursue law school to further support underserved populations.

Overview

12
12
years of professional experience

Work History

Owner

Sparks Fly Candle Company
12.2019 - 12.2023
  • Built and launched a successful candle company, overseeing all aspects of business operations including product development, website design, branding, marketing, sales, and customer service.
  • Created and managed a diverse product line of handcrafted candles, ensuring high-quality standards and unique designs to meet market demands. Implemented effective marketing strategies, including social media campaigns, SEO, and email marketing, resulting in an increase in online sales.
  • Established strong relationships with suppliers and negotiated favorable terms, reducing raw material costs and fostering loyalty.
  • Conducted market research to identify trends and customer preferences, adapting product offerings to maximize sales and customer satisfaction.
  • Managed financial operations, including budgeting, forecasting, and financial reporting, ensuring the company's profitability and growth.
  • Handled customer inquiries and complaints promptly and professionally, maintaining a high level of customer satisfaction and loyalty.
  • Utilized data analytics to track sales performance and customer behavior, informing strategic decisions and driving growth.
  • Developed and managed outcome reporting systems to track key performance indicators (KPIs), improving efficiency and data visibility for internal evaluation.
  • Created and maintained detailed documentation of policies, procedures, and workflow adjustments to ensure regulatory compliance and prepare for audits.
  • Designed and analyzed customer and vendor satisfaction surveys to assess effectiveness of products and partnerships, integrating findings into strategic planning.
  • Presented findings and recommendations in meetings with stakeholders and partners, translating complex data into actionable insights using charts, reports, and dashboards.
  • Monitored supply chain and operations data for inconsistencies, performing quality control checks to maintain accuracy and efficiency.
  • Collaborated with community organizations and local businesses to coordinate special projects and events, enhancing brand visibility and engagement.
  • Demonstrated strong project management by leading seasonal campaigns, coordinating product launches, and managing overlapping deadlines under pressure.
  • Maintained accurate digital records of financial and operational transactions in alignment with applicable laws and local business regulations.
  • Served as sole administrator responsible for performance measurement, process improvement, and continuous compliance evaluation in a fast-paced, multifaceted environment.

Veteran Navigator

AmeriCorps
09.2019 - 09.2020
  • Conducted informative education sessions for staff and faculty on the unique needs and challenges of student veterans and military-connected populations, highlighting enrollment trends and campus-specific issues.
  • Established and nurtured partnerships with humanitarian resources, including housing, food security, job resources, and financial aid, to support veterans in need.
  • Developed and maintained a network of community professionals and college resources to facilitate seamless referrals and direct hand-offs for veterans seeking assistance.
  • Collaborated with the Student Veteran Organization to support leadership, organize impactful events, and manage social media updates, ensuring veterans and their families were informed about relevant opportunities.
  • Offered dedicated office hours for veteran and military-connected students, providing personalized resources and guidance to help them navigate the complexities of higher education.
  • Guided prospective students through the entire enrollment process, including admissions, registration, and FAFSA applications, while assisting with the financial aid portal and transcript requests.
  • Referred students to appropriate services such as workforce training, career centers, advising, or MVP as needed.
  • Delivered comprehensive support via phone and email to students exploring academic and professional-technical programs, ensuring they received the necessary guidance and information.
  • Assisted active-duty service members, veterans, and their families with educational benefits such as TA, Post-9/11 GI Bill, Montgomery GI Bill, Vocational Rehabilitation, Ch. 35, and MyCAA.
  • Provided resources for housing, financial aid, health services, and food security, collaborating with Military/Veteran's Programs to develop service projects that foster peer connections and raise awareness of veterans' needs.
  • Certified in HIPAA, enabling the provision of vital resources for homelessness, suicide awareness, food security, medical assistance, and mental health support to students.
  • Trained in FERPA, ensuring strict confidentiality of student information during one-on-one meetings and in handling student data.
  • Recorded and documented veteran interactions and service provision, ensuring compliance with AmeriCorps program requirements.
  • Advocated for veterans' rights and needs within the community, working to remove barriers and improve access to essential services.
  • Monitored and reported on program outcomes, compiling data for performance metrics and analyzing trends to provide actionable recommendations for service improvements.
  • Created detailed written reports summarizing program activity and performance, using Microsoft Word and Excel to present outcomes to stakeholders and AmeriCorps leadership.
  • Participated in policy interpretation and made recommendations for internal process changes to align with updated regulations and best practices.
  • Supervised and trained volunteers and student employees, ensuring they were equipped to provide effective support to veterans while modeling professional standards and ethical practices.
  • Demonstrated ability to manage multiple priorities under time-sensitive conditions, while maintaining accuracy in reporting and service delivery.
  • Facilitated small group focus sessions and stakeholder surveys to gather qualitative and quantitative feedback for improving support services.

Lead Receptionist/ EMR Quality Analyst

United States Navy
10.2015 - 07.2017
  • Managed the Naval Homeport office, creating an entirely new branch of operations. Recruited, trained, and supervised three receptionists, delegating responsibilities and ensuring adherence to Navy standards and procedural compliance.
  • Maintained daily and long-term scheduling for a multi-provider medical facility; ensured adequate staffing and resource allocation to meet operational needs, resulting in measurable improvements in efficiency and care delivery.
  • Conducted comprehensive analysis of hundreds of electronic medical records, performing detailed reviews and in-depth interviews with personnel to evaluate readiness and eligibility for deployment and submarine duty.
  • Interpreted and applied complex federal medical regulations, ensuring compliance with Navy protocols and contributing to policy recommendations that enhanced medical readiness outcomes.
  • Scoured each detail of records to determine medical fitness of active-duty sailors, identifying discrepancies and initiating corrective action plans to mitigate operational risks.
  • Liaised with external clinics, hospitals, and government departments to coordinate advanced care and secure essential documentation for specialized submarine medical clearance.
  • Optimized check-in and triage procedures by redesigning patient workflows and documentation processes, significantly decreasing administrative errors and patient wait times.
  • Promoted quality customer service and a professional, welcoming front office environment, improving patient satisfaction and interdepartmental collaboration.
  • Analyzed over 500 medical records with precision to determine medical eligibility for naval service, ensuring personnel met all physical and mental health standards for deployment.
  • Reduced over 1,850 man-hours through the development and implementation of a streamlined, scalable medical screening program. The system qualified more than 2,500 submarine personnel and was adopted across additional departments.
  • Created policy and procedural documentation for newly established screening program and trained incoming analysts and staff, ensuring continuity of operations and long-term sustainability.
  • Maintained comprehensive quality control logs and performance metrics using Excel and internal Navy databases to identify trends, prevent recurring errors, and meet regulatory audit standards.
  • Served as the primary point of contact for interdepartmental conflict resolution related to screening documentation or personnel eligibility, applying critical thinking and regulatory knowledge under pressure.
  • Developed and presented outcome reports to command leadership, translating complex data into actionable decisions aligned with mission readiness and operational goals.

Surface Nuclear Electrician

United States Navy
02.2012 - 09.2015
  • Improved reactor plant power distribution operations by adhering to meticulous attention to detail and strict step-by-step procedural compliance, resulting in enhanced system reliability and safety.
  • Strengthened interdepartmental collaboration and communication to ensure timely and successful completion of Naval Mission Dependent maintenance in full compliance with federal laws and military protocols, directly supporting mission readiness.
  • Diagnosed and resolved complex reactor plant casualties through the application of nuclear engineering theory, reducing downtime and increasing system safety across all reactor subsystems.
  • Participated in cross-department quality assurance inspections, identifying and resolving system inefficiencies that contributed to operational improvements and compliance with Navy Nuclear Propulsion Program standards.
  • Maintained operational logs, control records, and status reports to ensure continuity of information flow and support audit-ready documentation for regulatory reviews. Applied strategic thinking and systems-level analysis to identify and recommend process improvements in electrical systems operations and maintenance.
  • Regularly collaborated with engineering, mechanical, and safety departments to maintain a unified approach to equipment performance, security, and nuclear safety protocols.
  • Attended and served as Class Leader in “A” School, Power School, and Prototype training phases, demonstrating leadership under pressure in high-stakes technical environments.
  • Gained extensive hands-on experience in the operation, troubleshooting, and repair of complex electrical circuits, motors, controllers, and auxiliary equipment aboard naval vessels. Learned to apply vector notations, phasor equations, and trigonometric principles to analyze and design direct and alternating current electrical systems.
  • Achieved operational qualification in the safe and efficient operation of pressurized-water Naval nuclear power plants, including subsystems such as reactor core management, steam generation, cooling systems, and electrical distribution.
  • Developed and delivered technical briefings, honing oral communication skills and enhancing ability to present complex systems information to diverse technical audiences.
  • Cultivated advanced problem-solving and leadership abilities through continuous drills, evaluations, and readiness assessments under real-world conditions.
  • Completed U.S. Navy Nuclear Power Training Command curriculum, developing mastery in reactor physics, fluid dynamics, plant chemistry, and radiological control.

Education

Bachelor of Arts - Philosophy/ Ethnic Studies

California State University, Stanislaus
Turlock, CA
12-2025

Associate of Science - Public Health

Modesto Junior College
Modesto, CA
09-2023

Associate of Science - Natural Sciences

Modesto Junior College
Modesto, CA
09-2023

Associate of Arts - General Studies

Olympic College
Bremerton, WA
12-2020

Skills

    Data Collection & Validation

    Outcome & Performance Reporting

    Statistical Analysis & Trend Identification

    Microsoft Excel (Advanced) Access, Power BI

    Microsoft Word & PowerPoint

    Database Management & Documentation

    Quality Control & Error Resolution

    Case File Review & Data Auditing

    Public Assistance Program Knowledge

    Regulatory Compliance (HIPAA, FERPA, Confidential)

    Policy Interpretation & Implementation

    Process Improvement & Workflow Redesign

Timeline

Owner

Sparks Fly Candle Company
12.2019 - 12.2023

Veteran Navigator

AmeriCorps
09.2019 - 09.2020

Lead Receptionist/ EMR Quality Analyst

United States Navy
10.2015 - 07.2017

Surface Nuclear Electrician

United States Navy
02.2012 - 09.2015

Bachelor of Arts - Philosophy/ Ethnic Studies

California State University, Stanislaus

Associate of Science - Public Health

Modesto Junior College

Associate of Science - Natural Sciences

Modesto Junior College

Associate of Arts - General Studies

Olympic College

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Kayla Roslan