Kayla Rodriguez
Anaheim
Summary
Customer-focused professional skilled in resolving issues and enhancing satisfaction through effective communication and empathy. Proven expertise in building enduring relationships and fostering loyalty. Warehouse team member experienced in equipment operation and task prioritization in fast-paced environments, consistently meeting team goals and deadlines.
Overview
10
10
years of professional experience
Work History
Production Manager
Chapo Extrax
Irvine, CA
07.2024 - Current
- Trained and mentored team members on production techniques and best practices.
- Resolved issues quickly to maintain productivity goals.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Enhanced warehouse efficiency by implementing effective inventory management.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Assisted in training new staff on equipment operation, safety procedures, and quality control measures.
- Used equipment properly to avoid workplace hazards or injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Verified product quality and accuracy before shipment to maintain high standards.
- Proved successful working within tight deadlines and a fast-paced environment.
Product Specialist
Living Spaces
La Mirada, CA
03.2022 - 07.2024
- Answered calls and addressed guest questions about products and store policies.
- Notate guests' account on CRM
- Assisted customers in selecting furniture and home décor products based on their needs and preferences.
- Delivered exceptional customer service through in-store interactions and a high-volume call center environment.
- Processed customer orders accurately while ensuring timely follow-up and issue resolution.
- Performed inventory checks to verify product availability and provide accurate information to customers.
- Collaborated with team members to meet sales goals while maintaining a positive shopping experience.
- Resolved customer concerns professionally, contributing to high customer satisfaction and repeat business.
Stocker
Target
Cypress, CA
09.2021 - 01.2022
- Recommended and located merchandise based on customer needs, enhancing shopping experience
- Stocked merchandise and managed overstock scanning to maintain inventory accuracy
- Followed supervisors' instructions on projects across various departments
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Sales Associate
Autozone
Corona, CA
07.2019 - 06.2021
- Answered incoming telephone calls, providing accurate information about products, services, store hours, policies, and promotions to assist customers effectively
- Arranged and stocked new merchandise with signage and appealing displays to enhance visibility and promote sales of overstock items
- Educated customers on loyalty programs; once they had signed, their information was entered on the computer
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Server/Hostess
Dennys
Corona, CA
04.2018 - 05.2019
- Welcomed and seated guests with a personable attitude and smile, educating them on daily specials and menu offerings to enhance their dining experience
- Resolved customer problems and ensured customer satisfaction
- Answered phones to take reservations and to-go orders, assisting host or hostess in managing customer flow and ensuring efficient service
- Resolved customer problems promptly, ensuring satisfaction and fostering a positive dining atmosphere
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Stocker
The 99 Cent Only Store
Menifee, CA
05.2016 - 12.2017
- Trained new employees on product knowledge and store procedures
- Organized products to enhance store presentation
- Provided excellent customer service and helped locate products for customers
- Maintained cleanliness and organization of warehouse by stacking pallets efficiently
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
Education
High School Diploma -
Perris Lake Highschool
Perris, CA06-2016
Skills
- Production planning
- Quality control
- Dedication to product quality
- Computer Proficient
- Detail Oriented
- Inventory management
- Conflict Resolution
- Customer Service
- Team Player
- Quick Learner
- Communication
Timeline
Production Manager
Chapo Extrax
07.2024 - Current
Product Specialist
Living Spaces
03.2022 - 07.2024
Stocker
Target
09.2021 - 01.2022
Sales Associate
Autozone
07.2019 - 06.2021
Server/Hostess
Dennys
04.2018 - 05.2019
Stocker
The 99 Cent Only Store
05.2016 - 12.2017
High School Diploma -
Perris Lake Highschool