Kayla Richmond

1. Technical Problem-Solving Focus
Proactive IT support specialist with expertise in diagnosing and resolving hardware, software, and network issues under tight deadlines. Skilled in high-stress environments and adaptable to rapidly changing technologies and system updates. Demonstrated success in managing multiple priorities, optimizing workflows, and delivering accurate, timely solutions. Strong communicator and team collaborator committed to improving system performance and contributing to organizational growth.

2. Project & Task Management Focus
Organized and detail-oriented IT professional experienced in coordinating multiple projects while ensuring accuracy and compliance with timelines. Skilled at troubleshooting complex technical problems, implementing process improvements, and adapting to evolving technologies. Known for reliability, quick learning, and effective communication across teams. Dedicated to achieving positive outcomes and supporting business objectives through efficient problem resolution and task prioritization.

3. Adaptability & Growth Focus
Versatile technology professional with proven ability to resolve diverse computer and network issues in fast-paced, high-pressure environments. Highly adaptable to new tools, system updates, and shifting business needs. Recognized for strong organizational skills, quick learning, and collaborative teamwork. Committed to continuous growth, enhancing team performance, and delivering measurable results that drive operational success

• Achieved Captains Ribbon Award through effectively leading and managing government employees and equipment within three separate workstations for one year.
• Supervised team of 23 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

I was meritoriously promoted to E-5 at 19 due to my diligent work performance, leadership skills, and problem solving capabilities.