Kayla Reardon
Recruitment Consultant/Sales Manager/Customer Experience Manager/Administrative Assistant
Ajax,ON
Summary
I am an organized professional with five years of experience that is driven by continuous development. I strive to exceed expectations in managing responsibilities while demonstrating ‘out of the box’ thinking. I am both a team player and a self starter. I have the ability to effectively and quickly adapt within high stress work situations as demonstrated within past work experience.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Event Planner
Private Catering Company
08.2019 - Current
- Project management and management of a budget up to $15,000
- Full execution of events up to 250 people
- Managed event execution checklists ensuring all people and items were properly organized
- Created menus and coordinated food production/ingredient ordering
- Created detailed design plans to accommodate events
- Direct liaison from client to owner
- Communicated with management to explain issues and formulate solutions for conflict resolution
- Conducted research to assist with routine tasks and special projects.
Senior Visual Merchandiser
Browns Shoes Inc
12.2017 - 08.2019
- Constructed, revised and presented design ideas with assistant merchandisers and a cross functional team for the company’s CEO, district manager and brand representatives/suppliers.
- Managed visual marketing directives for a leading retail sales company, oversaw the development of compelling product stories for new launches.
- Defined, designed and implemented a creative visual merchandising strategy and visual direction for in-store product displays across 5+ store flagship locations for high-end women’s fashion brands.
- Created and produced appealing and eye-catching visual displays using signage, interior/window displays and floor plans that lead the customer through the entire store by identifying key focal points to attract customer attention and maximize sales.
- Identified key messages and set a clear image of the end result using creative merchandising strategies and in accordance with global merchandising standards.
- Managed the production and briefed staff on arranging displays
- Liaised with suppliers and source elements
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Acted in alignment to the organization’s culture, products, image and target market
Sales Representative
Nordstrom (flagship location)
09.2016 - 12.2017
- Served 15+ customers per shift and exceeded weekly sales targets and KPI's by applying cultivated product knowledge to make strategic decisions resolve customer concerns, increasing customer satisfaction
- Awarded Employee of the Week continually for exceptional customer service and highest highest sales of the week
- Met with new and existing customers to discuss business and client needs while recommending optimal solutions for conflict resolution based on cultivated product knowledge
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Organized inventory of 300+ items, reducing stocking delays
Store Manager/Sales Representative
David’s Shoes
09.2014 - 09.2016
- Tracked and analyzed sales, KPI’s and customer needs/trends in order to maximize sales revenue while minimizing expenses.
- Worked with CEO and District Manager to continually meet and exceed sales targets
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and exceeding weekly sales targets
- Grew sales and exceeded sales and KPI goals through exceptional customer service and sales strategies.
- Prepared daily work schedules for and assigned tasks to employees, scheduled deliveries, and enforced company policy.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Increased satisfaction among both customers and employees by managing conflict resolution and handling both customer and employee complaints.
- Applied retail sales strategies and KPI knowledge to make strategic commercial decisions that lead to exceeding weekly sales targets.
- Monitored sales transactions and ensured sales procedures were followed properly.
- Monitor costs and worked within a budget to keep store and company on track for quarterly budget targets.
Talent Acquisition Recruiter/Fitting Room Manager
Aritzia (flagship location)
01.2012 - 05.2014
- Managed retail staff recruitment and the on-boarding of new hires through team building, orientation groups, training, and assisting of new staff.
- Successfully met a daily quota for the Human Resources Department a by providing talented and skilled candidates to employ at the retail level.
- Worked with the talent acquisition team to responsibly find, acquire, assess, and hire candidates to fill roles that are required to meet company goals while promoting a multicultural inclusive working environment which celebrates diversity.
- Generated specific candidate pools for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Worked collaboratively with a cross functional team and communicated openly with staff and trainees to ensure a high level of customer service and optimized on opportunities to ensure all KPI’s and sales targets were met.
- Responsible for working closely with the Store Manager and Sales Associates to achieve daily business goals in all areas of the store: sales floor, fitting rooms and POS.
- Managed and delegated store operational duties to other Sales Associates and ensure accurate completion of all assigned tasks.
- Took initiative to generate sales and develop customer relationships by utilizing company’s selling steps and strategies in a professional, courteous and timely manner.
Accounts Payable Associate/Office Assistant CO-OP
Petro-Canada/Suncor
05.2008 - 09.2008
- Conducted corporate accounts payables, employee expense management and processing through SAP.
- Covered a full spectrum of administrative duties including executive support, billing/invoicing, customer care, database administration, document preparation, travel/meeting coordination.
- Verified vendor accounts by reconciling monthly statements and related transactions, paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Dealt with ever changing priorities and competing deadlines while maintaining a professional and flexible demeanor.
- Assisted in the organization and planning of the corporate United Way Golf Event.
Education
Bachelor of Arts Degree with Honours - Communication And Media Studies
Carleton University
Ottawa, ON 09.2006 - 04.2011
Grade 12 Diploma -
Dunbarton High School
09.2001 - 06.2006
Skills
Mac OS
MS Office
SPSS
SAP
Customer Relations
Communication Skills
Conflict Resolution
Timeline
Assistant Event Planner
Private Catering Company
08.2019 - Current
Senior Visual Merchandiser
Browns Shoes Inc
12.2017 - 08.2019
Sales Representative
Nordstrom (flagship location)
09.2016 - 12.2017
Store Manager/Sales Representative
David’s Shoes
09.2014 - 09.2016
Talent Acquisition Recruiter/Fitting Room Manager
Aritzia (flagship location)
01.2012 - 05.2014
Accounts Payable Associate/Office Assistant CO-OP
Petro-Canada/Suncor
05.2008 - 09.2008
Bachelor of Arts Degree with Honours - Communication And Media Studies
Carleton University
09.2006 - 04.2011
Grade 12 Diploma -
Dunbarton High School
09.2001 - 06.2006
Volunteer
Walk to end ALS 2019-2020
- fundraised for the organization to help raise awareness
- participated in the walk for Walk to end ALS
United Way 2002 to 2007
- Assisted in the organization and planning of the corporate United Way Golf Event
- volunteered at different events
The Toronto Leap Program 1999-2006
- worked with and taught autistic children
- Assisted in the organization of annual fundraising golf tournament with celebrities
Ontario Humane Society
- volunteered and assisted at pet stores to clean animal cages and spend time with animals that are up for adoption