Kayla Ramstad
Calgary
Summary
Hospitality professional with over 15 years of industry experience providing excellent, friendly guest service. Extensive background in supervisory and management roles, with strong leadership, communication, and team-building skills. Currently serving as Assistant Restaurant and Bar Manager, a position held for the past five years, and bringing 10 years of experience with the same organization. Dedicated to creating exceptional guest experiences, supporting high-performing teams, and maintaining outstanding service standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Restaurant & Bar Manager
Calgary Winter Club
Calgary, AB
01.2021 - Current
- Progressed through multiple positions over a 10-year tenure, advancing from Server to Supervisor and ultimately Assistant Restaurant & Bar Manager.
- Delivered exceptional, friendly, and efficient service while fostering a welcoming environment for members and guests.
- Demonstrated strong time-management and organizational skills in a fast-paced hospitality environment, consistently ensuring smooth and efficient service.
- Prepared beverages and expedited food service, ensuring all orders met quality standards and accommodated guest modifications and special requests.
- Performed opening and closing duties and supported daily restaurant operations.
- Served as a supervisor and floor leader, providing guidance and support to staff and acting as a management representative when required.
- Assisted with beverage inventory control and ordering to maintain adequate stock levels and support operational needs.
- Currently oversee the daily operations of two food and beverage venues with a combined seating capacity of approximately 230 guests.
- Manage scheduling, supervision, and development of a team of approximately 30 employees, ensuring appropriate staffing levels and high service standards.
- Handle beverage inventory management, ordering, and product control to support efficient bar operations.
- Handle guest concerns and complaints professionally and effectively, ensuring positive resolutions and member satisfaction.
- Serve a membership base of more than 9,000 members by delivering exceptional hospitality experiences and maintaining strong service standards.
Server & Supervisor
Calgary Winter Club
Calgary, AB
01.2018 - 01.2021
Server
Calgary Winter Club
Calgary, AB
01.2015 - 01.2018
Server
Riverstone Pub
01.2013 - 01.2015
- Delivered friendly and efficient service in a fast-paced pub environment.
- Managed tables during busy service periods while maintaining strong guest experience standards.
- Assisted with general front-of-house duties and daily service operations.
Server
Silver Springs Golf Course
01.2011 - 01.2013
- Provided food and beverage service in a golf club setting focused on hospitality and member experience.
- Supported daily dining operations and event service including Weddings and Corporate Parties.
- Bartended during certain events as needed.
Server / Supervisor
The Rock Wood Fired Pizza
01.2010 - 01.2013
- Worked in a high-volume casual dining environment in both server and supervisory capacities.
- Provided friendly, efficient service while supporting front-of-house operations during peak service periods.
- Assisted with opening and closing duties and worked alongside team members during service while stepping into supervisory responsibilities as needed.
- Supported cash handling responsibilities, including server cash-outs, tip distribution, end-of-day reconciliation, ATM cash counts, and bank deposits.
Education
Bachelor of Arts - Justice Studies
Royal Roads University
Victoria10-2018
Bachelor of Arts - Law Enforcement
Bow Valley College
Calgary, AB05-2016
Skills
- Reliable, punctual, and dependable in fast-paced hospitality environments
- Strong work ethic with a commitment to high-quality guest service
- Honest, trustworthy, and professional in handling responsibilities
- Polite, respectful, and easy to work with in team environments
- Strong communication and interpersonal skills
- Positive, guest-focused attitude
- Conflict resolution and guest complaint handling
Certification
- Alberta Pro-Serve - Liquor
- WSET Level 1 Certification
- Certified Beer Server (Level 1)
Timeline
Assistant Restaurant & Bar Manager
Calgary Winter Club
01.2021 - Current
Server & Supervisor
Calgary Winter Club
01.2018 - 01.2021
Server
Calgary Winter Club
01.2015 - 01.2018
Server
Riverstone Pub
01.2013 - 01.2015
Server
Silver Springs Golf Course
01.2011 - 01.2013
Server / Supervisor
The Rock Wood Fired Pizza
01.2010 - 01.2013
Bachelor of Arts - Justice Studies
Royal Roads University
Bachelor of Arts - Law Enforcement
Bow Valley College