Kayla Ramos
Daly City
Summary
Accomplished BHT Therapist with a track record of success at Speech Goals, adept in group therapy coordination and crisis intervention. Leveraged expertise in one-on-one support and progress evaluations to enhance client outcomes. Excelled in building rapport and achieving significant improvements in client well-being through innovative therapy techniques.
Experienced with coordinating assessment processes and ensuring compliance with standards. Utilizes data analysis and evaluation techniques to enhance program outcomes. Knowledge of effective communication and collaboration strategies to support diverse team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Temporary Assessment Coordinator
Speech Goals
07.2025 - Current
- Coordinated assessment schedules for timely evaluation and feedback across multiple departments
- Developed and maintained assessment documentation to ensure compliance with educational standards
Scheduling
Speech Goals
03.2025 - Current
- Improved customer satisfaction by efficiently scheduling appointments and addressing inquiries.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Complemented scheduling needs of full-time staff.
BHT Therapist
Speech Goals
05.2024 - Current
- Guided clients in the development of skills and cognitive behavioral therapy techniques.
- Tracked progress according to goals for interventions.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crises, and develop action plans.
- Conducted parent training sessions focused on teaching behavior management strategies.
- Managed approximately 35 incoming calls, emails, and video sessions via Zoom per day.
- Maintained and updated patient records, changes in service plans, and treatment reports.
ABA Therapist
ACES
11.2023 - 05.2024
- Acquired approximately 14 different baseline data in multiple behavioral and cognitive areas and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Maintained neutrality when supporting patients despite difficult behavior.
- Monitored and documented client progress using data collection techniques.
Apprentice Embalmer
Cypress Lawn
03.2023 - 07.2023
- Prepared remains for services, viewings, and cremations.
- Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
- Sutured incisions with meticulous precision and attention to detail.
- Adhered to health and sanitation laws for all embalming processes.
- Prepared approximately 40 bodies during the week for viewings and funerals
Swim Instructor
British Swim School
03.2021 - 06.2021
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Taught daily swim instruction to students varying in age and skill levels. The average group contained no more than four children to prevent any accidents
Seasonal Retail Associate
Khols
12.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Education
Master of Arts - Developmental Psychology
San Francisco State University
05-2026
Bachelor of Science - Psychology
San Francisco State University
12-2025
Associate of Science - Psychology
Skyline College
10-2024
High School Diploma -
Summit Shasta
06-2021
Associate of Arts - Arts And Hummanities
Skyline College
05-2021
Associate of Arts - Social And Behavorial Sciences
Skyline College
05-2021
Associate of Science - Social And Natural Sciences
Skyline College
05-2021
Associate of Science - Letters And Science
Skyline College
05-2021
Skills
- One-on-one sessions
- Group therapy coordination
- One-on-one support
- Service referral coordination
- Documentation requirements
- Data entry
- Scheduling
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Documented and resolved behavioral difficulties, which led to regulation techniques
- Became certified in ABA and BHT therapy at 19 and 20 years old respectively
- Utilizes techniques from ABA to apply it to BHT pilot program by Kaiser
Certification
- Registered Behavioral Health Technician (RBT)
- Certified in CPR
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Temporary Assessment Coordinator
Speech Goals
07.2025 - Current
Scheduling
Speech Goals
03.2025 - Current
BHT Therapist
Speech Goals
05.2024 - Current
ABA Therapist
ACES
11.2023 - 05.2024
Apprentice Embalmer
Cypress Lawn
03.2023 - 07.2023
Swim Instructor
British Swim School
03.2021 - 06.2021
Seasonal Retail Associate
Khols
12.2019 - 01.2020
Associate of Science - Psychology
Skyline College
High School Diploma -
Summit Shasta
Associate of Arts - Arts And Hummanities
Skyline College
Associate of Arts - Social And Behavorial Sciences
Skyline College
Associate of Science - Social And Natural Sciences
Skyline College
Associate of Science - Letters And Science
Skyline College
Master of Arts - Developmental Psychology
San Francisco State University
Bachelor of Science - Psychology
San Francisco State University
Hobbies and Interests
- Offering time and support to shelters for the homeless, women, and animals.
- I enjoy helping others and giving back to the community.
- Volunteering for community initiatives to give back to local communities and make a positive impact.
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