Kayla Quintanilla
Yisrael Farms
Sacramento
1
year of professional experience
Friendly and motivated, bringing positive attitude and strong problem-solving abilities. Possesses foundational customer service knowledge and solid communication skills, coupled with proficiency in handling inquiries and managing customer interactions. Aims to enhance customer satisfaction and contribute to team success through effective support and service delivery.
Work History
Customer Service Representative Assistant
1 Year 4 Months- Monitor and respond to customer service emails, answering questions about products, orders, subscriptions, and customer accounts.
- Assist customers with order concerns, account questions, rewards programs, and discount codes.
- Process shipping and fulfillment tasks, including creating shipping labels, preparing packing slips, and packaging customer orders.
- Coordinate order preparation to help ensure shipments are accurately processed and ready for dispatch.
- Review order information and help troubleshoot discrepancies or customer concerns.
- Use Shopify and related e-commerce tools to support customer service and order management.
- Manage multiple customer inquiries and shipping responsibilities while maintaining professional written communication.
Product Artisan
1 Year 4 Months- Assist in producing handmade soaps, body butters, and salves by following established recipes and production procedures.
- Measure and prepare ingredients according to recipes to support product consistency.
- Work with herbs, oils, and other production ingredients and materials while following applicable handling and safety procedures.
- Participate in product preparation, mixing, and finishing across multiple personal-care product lines.
- Label finished products and check that products are properly identified and prepared for distribution or sale.
- Check ingredient and finished-product inventory and help identify supplies that may need replenishment.
- Keep production materials and the workspace organized to support efficient product preparation.
Market Steward
1 Year 4 Months- Travel with a coworker in a company truck to market locations and help transport products, merchandise, and booth supplies.
- Assist with packing, loading, and organizing products before market events to support efficient transportation and setup.
- Set up and break down the market booth, arranging merchandise and displays for an organized shopping experience.
- Operate Shopify POS to process customer purchases and support in-person sales transactions.
- Perform cashier duties and assist customers with product questions and purchases.
- Organize merchandise and monitor product availability throughout market hours.
- Coordinate with coworkers on market preparation, booth operations, and end-of-day cleanup.
- Coordinated with farm staff to complete daily tasks efficiently and accurately.
- Set up materials and cleaned equipment to support uninterrupted operational workflow.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Education
Bachelors of Nursing - Science in Nursing
- Honoree of Presidents Honor Award
Skills
Customer Service and Email Correspondence
Customer Inquiry Resolution
Shopify POS and Point-of-Sale Transactions
Order Processing and Fulfillment
Shipping Labels and Packing Slips
E-Commerce Operations
Customer Subscription and Account Support
Inventory Checks and Organization
Product Manufacturing and Preparation
Recipe Following and Ingredient Measurement
Product Labeling and Packaging
Cash Handling and Market Sales
Market Setup and Logistics
Teamwork and Time Management
Written Communication and Attention to Detail
Accomplishments
- Cross-Functional Contributions: Trusted with responsibilities across customer service, product manufacturing, and market operations, contributing to multiple areas of business operations.
- Leadership and Accountability: Recognized by management for leadership while balancing responsibilities across three distinct roles.
- Independent Problem-Solving: Independently address customer concerns and order-related issues, using sound judgment and professional communication to help resolve problems.
- Order Fulfillment Support: Handle shipping documentation, including shipping labels and packing slips, and prepare customer orders for shipment.
- Product Production and Quality: Contribute to the preparation of soaps, body butters, and salves while following established recipes and checking product labels and inventory.
Timeline
Customer Service Representative Assistant
Yisrael Farms
06.2025 - CurrentRead More
Product Artisan
Yisrael Farms
06.2025 - CurrentRead More
Market Steward
Yisrael Farms
06.2025 - CurrentRead More
Sacramento City College
Bachelors of Nursing from Science in Nursing
Read More