Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Prete

Brampton,Canada

Summary

Dedicated and professional individual with a proven track record in providing exceptional customer service, effectively managing time, and staying up-to-date with industry trends. Skilled at identifying and resolving problems, consistently delivering successful solutions. Adept at both verbal and written communication, with a strong background in fostering positive relationships and consistently surpassing goals.

Overview

7
7
years of professional experience

Work History

Parts Counter Supervisor

Service Door Industries
12.2021 - Current
  • Assisting customers with locating the correct parts or adequate replacements.
  • Responding to e-mails and phone calls to process quotes and order confirmations.
  • Manage product intake for stock or ongoing orders.
  • Deliver high quality training for new team members.
  • Work hand-in-hand with departments to maximize productivity and performance.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Prioritized safety maintaining a safe working environment through enforcement adherence to protocols and regular equipment checks.

Front End Manager

California Sandwiches
04.2018 - 01.2021
  • Handled the POS machine including credit, debit and cash
  • Answered incoming calls, handled customer inquiries, complaints and placed phone orders and processed their payment over the phone
  • Made coffee as per customers' orders (Cappuccino, latte, espresso)
  • End of night cleaning (Empty the garbage, wipe the tables down, wipe down the counters and hot table, sweep and mop the dining floors)
  • End of night closing of the cash register, POS machine, make sure everything is balanced
  • Morning opening of the cash registers and doors, also prepared the hot table

Education

High School Diploma -

Dante Alighieri Academy
06.2019

Skills

  • Inventory Control
  • Multitasking
  • Training and Mentoring
  • Complex Problem-Solving
  • Department Organization
  • Goal-Oriented
  • Ability to work in a face paced environment
  • Customer Service Skills
  • Excellent work ethic
  • Quick Learner

Languages

English
Full Professional

Timeline

Parts Counter Supervisor

Service Door Industries
12.2021 - Current

Front End Manager

California Sandwiches
04.2018 - 01.2021

High School Diploma -

Dante Alighieri Academy

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Kayla Prete