Kayla Portillo Flores
Los Angeles
Summary
Possessing excellent interpersonal skills and positive, upbeat attitude. Understanding customer service principles and cash handling procedures, with focus on accuracy and efficiency. Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.
Overview
4
4
years of professional experience
Work History
Head Cashier
The Home Depot
04.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Sales Associate
Kohls
05.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05-2021
Skills
- Customer service
- Teamwork and collaboration
- Positive attitude
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Fast learner
- Computer skills
Languages
Spanish
Professional Working
Timeline
Head Cashier
The Home Depot
04.2022 - Current
Sales Associate
Kohls
05.2021 - 02.2022
High School Diploma -
Los Osos High School
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