Kayla Pike
Milton,Canada
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
1
1
year of post-secondary education
24
24
years of professional experience
Work History
Operations Manager
A&P Manufacturing Ltd
Milton, NL
03.2020 - 07.2026
- Managed fleet operations, overseeing vehicle maintenance, scheduling, dispatch, E-Log maintenance, offsite retrieval, and registrations.
- Manage production staff schedules
- Create production schedules and ensure production quotas are met.
- Implemented quality control measures in production to maintain high quality standards.
- Coordinated ordering and receiving processes for production materials and parts from suppliers for manufacturing plant and equipment fleet.
- Coordinate all incoming & outgoing shipments both internally and with outside transport companies
- Handled office management duties, including accounts payable/receivable, payroll, HST remittance, bank reconciliation, and financial analysis for accountants and owners.
- Oversaw HR and OHS responsibilities to maintain a safe and compliant workplace.
- Perform HT Audits including all necessary traceability logs acceptable to CWPCA & CFIA
- Search for funding opportunities related to our industry and needs in both provincial and federal programs.
- Ensure maximum customer satisfaction through extended hours availability to best accommodate their schedules.
Realtor
Hanlon Realty
St. John’s, NL
05.2017 - 09.2024
- Licensed professional Real Estate agent
- Coordinated communication between lawyers, mortgage brokers, inspectors, and clients to streamline real estate transactions.
- Negotiated contracts and agreements on behalf of clients.
- Advised clients on real estate investment opportunities to maximize return on investment.
- Liaison between lawyers, mortgage brokers, inspectors and clients
- Created targeted marketing strategies to enhance visibility and attract buyers for listings.
Office Manager
Scope Industrial
Torbay, NL
01.2019 - 03.2020
- Developed office policies to enhance efficiency and organization.
- Conducted outside sales to engage new clients in various markets.
- Managed inventory processes to maintain product availability and streamline operations.
- Inventory management
- Outside Sales
Independent Contractor
Ernst & Young Canada, Wells Fargo, and GAMi Financial Receivers of Islander RV
09.2018 - 02.2019
- Assisted site manager with clerical duties and file recovery to maintain organized records
- Maintained security of buildings and assets across two locations.
- Completed required documentation and oversaw asset release.
F&I/ Business Office Manager
Islander Group of Companies
St. John’s, NL
01.2017 - 09.2018
- Complete credit applications
- Monitor finance institutions' rates and reserves to ensure maximum profitability
- Provide payment options for sales staff & customers
- Inform customer of finance, warranty and insurance products dealership offers
- Informed customers of finance, warranty, and insurance products offered by dealership to enhance their purchasing experience.
- Assisted team members across departments by leveraging prior experience and adaptability.
- Contributed to team success by assisting in multiple areas, due to my past experience and quick ability to learn I assisted in any department as needed.
- Review company expenses and implement cost saving solutions
- Complete all required marketing/ advertising & promotional products for all departments
- Maintained friendly and professional demeanor with employees and customers, contributing to a positive work environment.
- Organize all internal & external meetings, complete agenda, minute reports & follow through on outstanding issues.
- Uphold a strict level of confidentiality on all business matters
Executive Assistant / Assistant GM
Islander Group of Companies
St. John’s, NL
03.2015 - 09.2018
- Prepared internal and external corporate documents and policies to support organizational compliance and communication
- Annual sales projections & budgets for each department
- YTD comparison for specific GL accounts, analyze for future growth
- Step-by-step procedures for each position of the company including all required forms
- Led sales team to achieve targets and drive revenue growth.
- Assisted with sales by completing customer interviews to determine needs.
- Coordinate sales, pdi, walkthrough,& delivery schedules to maintain a smooth flow
- Manage lot organization and unit display
- YTD comparison for specific GL accounts, analyse for future growth
- Determines selling prices of new & used units, trade evaluations & acv’s for traded units
- Marketing- online, print, digital & other vendor expos
- Monitor& implement SPIFF programs offered from manufacturers & Islander RV
- Communicate with manufacturer’s sales reps on current &upcoming products/ prices-place orders based on sales history & market trends.
- Monitored and implemented SPIFF programs from manufacturers and Islander RV to incentivize sales team and enhance revenue opportunities
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Realtor
Josephine Noseworthy Real Estate
CBS, NL
02.2015 - 04.2017
- Operated as a licensed professional real estate agent.
- Guided clients through property transactions and negotiations.
- Conducted market analysis to determine property values and trends.
- Developed marketing strategies for listing properties effectively.
Parts Manager
Islander Group of Companies
St. John’s, NL
01.2010 - 01.2014
- Provided customer service support
- Set department budgets & goals based on previous purchase & sales history
- Hired, trained, and mentored department staff.
- Established department budgets and goals aligned with purchase and sales trends
- Conducted hiring, training, mentoring, and dismissal processes for department staff.
- Data entry (all items must be set up in an inventory system, pricing, location, etc.))
- Required to meet certain projections for the department – I find this motivating
- Work with no supervision
- Operated independently without supervision
- Created and managed staff schedules for parts department
- Handled daily office tasks and responsibilities – daily sales reports, file documents, organize a flow for all items ordered and received, create spreadsheets with purchasing data
- Designed and implemented product displays
- Delivered parts and assistance to mechanics and put parts on the appropriate work order
- Created a comprehensive Parts Manual detailing order processes for suppliers to facilitate staff training
- Processed and finalized insurance quotes for customers.
- April 2014- October 2014 also filled the role of Service Manager for short-term leave position – responsible to 18 staff and two departments
- Managed the acquisition of company uniforms and additional apparel.
Service Advisor
Clarenville Honda Powerhouse
Clarenville, NL
11.2009 - 03.2010
- Provided customer service support
- Customer Service
- Addressed customer inquiries and solved service issues promptly within 24 hours.
General Manager
Pike’s Motorsports (division of Pike’s Recreation)
Gander, NL
01.2006 - 10.2009
- Supervised four employees, focusing on mentoring and fostering team collaboration
- Attended buying shows for annual bookings, determining orders aligned with market demand
- Assist with unit sales & financing when needed – completing credit applications, all sale documents including contracts, MVR, manufacturer registration and applying for necessary programs/rebates
- Inventory control, ship & receive parts, data entry into inventory software
- Assisted with unit sales and financing by completing credit applications and all sale documents including contracts and manufacturer registration.
- Marketing/ advertising/following manufacturers guidelines for co-op
- Maintained building appearance and showroom displays to enhance customer experience
- Submitted warranty claims to ensure product coverage.
- Complete & Submit Warranty Claims
Parts/ Service Clerk
Pike’s Recreation & Marine
Clarenville, NL
11.2004 - 01.2006
Cashier
Cabot Pharmacy
Clarenville, NL
01.2004 - 01.2005
Cashier
Canadian Tire
Clarenville, NL
01.2003 - 01.2005
Education
90 Day Sales Bootcamp, F&I Specialist, Professional Service Management - Sales Training
Markee
02.2016 - 03.2017
Realtor - Real Estate Salesperson
NLAR
St.John's , NL 07.2015 - 07.2015
Grade 12 graduate -
Clareville High School
ClarevilleSkills
- Supply chain management
- Logistics optimization
- Process improvement
- Financial analysis
- Customer relationship management
- Sales negotiation
- Business development
- 10 years of Sales Experience
- 25 years of customer service
- 20 years of Management Experience
- 8 years Office Admin Experience
- Team building
References
References available upon request.
Timeline
Operations Manager
A&P Manufacturing Ltd
03.2020 - 07.2026
Office Manager
Scope Industrial
01.2019 - 03.2020
Independent Contractor
Ernst & Young Canada, Wells Fargo, and GAMi Financial Receivers of Islander RV
09.2018 - 02.2019
Realtor
Hanlon Realty
05.2017 - 09.2024
F&I/ Business Office Manager
Islander Group of Companies
01.2017 - 09.2018
90 Day Sales Bootcamp, F&I Specialist, Professional Service Management - Sales Training
Markee
02.2016 - 03.2017
Realtor - Real Estate Salesperson
NLAR
07.2015 - 07.2015
Executive Assistant / Assistant GM
Islander Group of Companies
03.2015 - 09.2018
Realtor
Josephine Noseworthy Real Estate
02.2015 - 04.2017
Parts Manager
Islander Group of Companies
01.2010 - 01.2014
Service Advisor
Clarenville Honda Powerhouse
11.2009 - 03.2010
General Manager
Pike’s Motorsports (division of Pike’s Recreation)
01.2006 - 10.2009
Parts/ Service Clerk
Pike’s Recreation & Marine
11.2004 - 01.2006
Cashier
Cabot Pharmacy
01.2004 - 01.2005
Cashier
Canadian Tire
01.2003 - 01.2005
Grade 12 graduate -
Clareville High School