Kayla Penney
Red Deer,Canada
Summary
Expert retail sales professional offering 12 years of experience in retail customer service. Focused on exceeding sales goals and providing outstanding customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Representative
Telus Mobility
08.2011 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
North Cottage High School
Red Deer, ABSkills
- Call Management
- Product Knowledge
- Payment Processing (IVR)
- Service Upselling
- Active Listening
- Product Sales
Hobbies
- Walks
- Diamond Art
- Baking
Timeline
Sales Representative
Telus Mobility
08.2011 - Current
High School Diploma -
North Cottage High School
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