Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla Peet

Clarenville,NL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the utility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Committed to developing long-term relationships to guarantee customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Newfoundland Power Inc.
Clarenville, NL
06.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers in understanding all ongoing energy conservation programs throughout the company.
  • Present and uphold all current rules and regulations to customers.

Customer Service Specialist

Newfounland Power
Clarenville, NL
08.2022 - 01.2024
  • Supported the regional operations with outage coordination by communicating outage information to customers, avoid conflicting outages for customers if possible and update information on the blog and website for customers.
  • Assisted the takeCHARGE team with promoting energy efficiency programs, attending retail events, trade shows, school presentations and completing energy audits.
  • Investigated and resolved revenue protection entries such as stopped meters, mixed up meters, rate changes and theft of service.
  • Investigated damage claims and property restoration to determine coverage and liability.
  • Processed paperwork related to claims, including forms, applications, releases and authorizations.

Area Customer Representative

Newfoundland Power
Clarenville, NL
02.2022 - 08.2022
  • Reviewed timesheets for accuracy before processing payroll information into system software applications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educating and helping customers apply on energy efficiency programs and rebates available.
  • Developed strong skills in outage management, technical and customer service software.
  • Supported the regional operations team with processing CIAC forms, creating work orders and customer inquiries.

Tax Professional

H&R Block
St. John's, NL
01.2018 - 05.2018
  • Conducted reviews of internal tax software with client accounting software.
  • Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Education

BBA - Business Administration

Memorial University of Newfoundland
St John’s, NL
05-2018

High School Diploma -

Holy Spirit High School
Conception Bay South, NL
06-2012

Skills

  • Complaint Resolution
  • Customer Relations
  • Time Management
  • Inbound and Outbound Calling
  • Creative Problem Solving

Certification

  • Diversity and Inclusion Certificate, Newfoundland Power Inc.
  • First Aid, Newfoundland Power Inc.
  • Certified Occupational Health and Safety Certificate, Newfoundland Power Inc.
  • Defensive Driving, Newfoundland Power Inc.

References

References available upon request.

Timeline

Customer Service Specialist

Newfounland Power
08.2022 - 01.2024

Area Customer Representative

Newfoundland Power
02.2022 - 08.2022

Customer Service Representative

Newfoundland Power Inc.
06.2018 - Current

Tax Professional

H&R Block
01.2018 - 05.2018

BBA - Business Administration

Memorial University of Newfoundland

High School Diploma -

Holy Spirit High School

Similar Profiles

CREATE PROFILE
Kayla Peet