Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla pauli

Citrus Heights

Summary

Dynamic guest service professional with strong empathy and conflict management skills, recognized for enhancing customer satisfaction. Proven ability to train teams and boost sales through effective communication and attention to detail. Committed to creating welcoming environments and fostering positive guest relations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Team Member

Happys Drive Thru Cawash
03.2025 - Current
  • Offered prompt assistance with vehicle concerns or wash questions for both arriving and departing guests as needed.
  • Increased overall guest experience scores by consistently offering friendly and attentive service.
  • Handled our phone line efficiently, directing calls to appropriate departments or taking detailed messages when necessary and answering all voicemails in a timely and efficient matter.
  • Maintained a clean, organized lobby area for a welcoming environment and positive first impression.
  • Assisted on site manager and AM in tunnel maintenance weekly on top of running all code 16's respectfully and quickly.
  • Maintained confidentiality of guest information and adhered to company privacy policies while discussing sensitive matters like damage claims or cancellations.
  • Contributed to the achievement of team sales goals by actively promoting car wash amenities and services.
  • Assisted in training new team members on company policies, procedures, and guest service standards.

Dining Room Manager

Sonrisa Senior Living
08.2023 - 02.2025
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.

Guest Service Representative

Jamba Juice
06.2021 - 11.2022
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Trained new team members on smoothie making, cash handling procedures, and company policies for consistent performance across the team.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Assistant Store Manager

Domino's Pizza
05.2019 - 01.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.

Education

Associate of Science - Veterinary Science

Carrington College
Sacramento, CA
03-2027

Skills

  • Strong empathy
  • Guest relations
  • Conflict management
  • Computer skills
  • Verbal and written communication
  • Detail-oriented

Certification

CPR certified

First AID certified

Timeline

Guest Service Team Member

Happys Drive Thru Cawash
03.2025 - Current

Dining Room Manager

Sonrisa Senior Living
08.2023 - 02.2025

Guest Service Representative

Jamba Juice
06.2021 - 11.2022

Assistant Store Manager

Domino's Pizza
05.2019 - 01.2021

Associate of Science - Veterinary Science

Carrington College

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Kayla pauli