Kayla Pasic
Drayton Valley,AB
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
01.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- .Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt
- Increased guest retention by maintaining a welcoming and organized reception area.
HR Recruiter
Bison Transport
09.2019 - 12.2021
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
Bookkeeper
Brian And Jordan Holdings
05.2016 - 01.2019
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Customer Service Manager
Walmart
01.2011 - 12.2014
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Diploma -
J Percy Page
Edmonton, AB06.2011
Skills
- Office Administration
- Administrative Support
- Cash Handling
- File Management
- Mail Distribution
- Guest Relations
- Office Organization
- Call Routing
- Customer Service
- Meeting Scheduling
- Technical Support
- Listening Skills
- Complex Problem-Solving
- Multi-Line Telephone Systems
- Meeting Arrangements
- Verbal and Written Communication
- Performance Improvement
- Bookkeeping
- Problem-Solving Skills
- Administrative Skills
- Hospitality Services
- Conflict Management
- Sensitive Information Handling
- Scheduling
- Scheduling Appointments
- Proficient in Software
- Telephone Etiquette
- Call Forwarding
- Skilled in Software
- Word Processing
- Adaptability
- Decision Making
- Microsoft Office Suite
- Empathy and Compassion
- Work Prioritization
- Initiative Taking
- Professionalism
- Computer Proficiency
- Record Keeping
- Attention to Detail
- Inventory Control
- Organizational Skills
- Microsoft Office
- Inventory Management
- Report Preparation
- Call Management
- Travel Planning
- Excellent Communication
- Confidentiality Handling
- Interpersonal Skills
- Multitasking Abilities
- Bank Deposits
- Payment Processing
- Data Entry
- Security Understanding
- Switchboard Operation
- Documentation
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
01.2023 - 08.2023
HR Recruiter
Bison Transport
09.2019 - 12.2021
Bookkeeper
Brian And Jordan Holdings
05.2016 - 01.2019
Customer Service Manager
Walmart
01.2011 - 12.2014
Diploma -
J Percy Page
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