Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLA PANTOJA

Highland

Summary

Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Demonstrated success in collaborating with teams to achieve both individual and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

9
9
years of professional experience

Work History

Store Receiver

Beverages And More!
Rancho Cucamonga
06.2020 - Current
  • Supervised daily store operations and managed staff schedules.
  • Resolved issues related to discrepancies and damaged goods through timely communication with suppliers
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation, and tracking movements.

Shipping Clerk

Staples Fulfillment
Ontario
07.2019 - 02.2020
  • Administered shipping software for label generation and package tracking.
  • Engaged with team members to resolve shipping discrepancies in a timely manner.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Authenticated shipping documents to maintain accurate records

Logistics Administrative Assistant

Insure Protective Security
Tustin
08.2016 - 09.2019
  • Handled incoming communications, routing inquiries to appropriate personnel.
  • Optimized processing of purchase orders and invoices to increase efficiency in procurement functions.
  • Reviewed customs clearance paperwork for accuracy, prior to filing with appropriate agencies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

High School Diploma - General Studies

John A. Rowland High School
Rowland Heights, CA
06.2015

Skills

  • Order processing
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Retail sales customer service
  • Computer proficiency
  • Escalation management
  • Complaint resolution
  • Conflict mediation

Timeline

Store Receiver

Beverages And More!
06.2020 - Current

Shipping Clerk

Staples Fulfillment
07.2019 - 02.2020

Logistics Administrative Assistant

Insure Protective Security
08.2016 - 09.2019

High School Diploma - General Studies

John A. Rowland High School
KAYLA PANTOJA