Kayla Ouellette

Science North

03.2023 - Current

Resolved caller issues quickly and thoroughly.
Handled and promptly resolved customer complaints to maintain professional relationships.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Obtained client information by answering telephone calls.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Summary