Summary

Overview

Work History

Education

Skills

Timeline

Kayla O'Connors

Norwalk

Summary

Experienced sales and customer service professional with over 5 years of success in both in-person and phone-based roles. I have held leadership positions including Assistant Manager, demonstrating strong communication skills, attention to detail, and a customer-first mindset. Currently employed at a high-end jewelry store, I excel in building trust with clients, handling high-value transactions, and providing exceptional service. My skill set includes customer service, retail sales, upselling, cash handling, and POS systems. I'm also experienced in team leadership, training, conflict resolution, time management, and maintaining professionalism in fast-paced, high-end environments. Now seeking to bring my customer service expertise and retail experience to a dynamic role in banking and financial services.

Collaborative lead sales associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with several years of extensive experience coordinating sales teams and supporting upper management.

Overview

years of professional experience

Work History

Sales Lead / Shop Assistant

McCarty's Jewelry

Long Beach

06.2024 - Current

Provide exceptional customer service in a high-end, family-owned jewelry store known for its nearly 100-year history and deep community roots.
Support daily retail operations, assist clients with fine jewelry and estate pieces, and contribute to a welcoming, pressure-free shopping experience.
Responsibilities include maintaining store presentation, handling sales transactions, assisting with custom orders, coordinating jewelry repairs, and ensuring the highest level of professionalism and discretion with high-value items.
Collaborate closely with team members to uphold McCarty's reputation for trust, quality, and personalized service.
McCarty's Jewelry is much more than a retail shop-it's a historic institution filled with warmth, quality craftsmanship, and decades-nearly a century-of community trust. Whether you're treasure hunting for a vintage piece, designing a custom ring, or simply in need of expert repairs, the team at McCarty's delivers a personalized, care-driven experience that feels like family.

Seasonal Sales Lead

Bath & Body Works

Downey

09.2025 - 12.2025

Led team to enhance customer engagement and product knowledge.
Trained staff on sales techniques and store policies.
Managed inventory levels to ensure product availability and organization.
Managed cash register operations using POS system and processed sales and returns.

Receptionist

Quantum Capital INC.

NewPort Beach

01.2024 - 06.2024

Serve as the first point of contact for clients, investors, and visitors at a fast-paced real estate investment firm specializing in multifamily properties.
Responsible for managing front desk operations, answering and directing calls, greeting guests, scheduling meetings, and supporting day-to-day administrative tasks.
Maintain a polished, professional, and welcoming environment that reflects the company's commitment to excellence and client service.
Assist internal teams with document preparation, data entry, and coordination of meetings and travel as needed.
Strong organizational skills, attention to detail, and discretion with confidential information are essential in this role.
A real estate investment firm specializing in value-add multifamily properties, primarily located in central, growing urban neighborhoods near jobs, transit, and amenities. Quantum Capital acquires underperforming properties at a discount, enhances them through renovations and operational improvements, and unlocks additional income streams like on-site laundry, storage, and parking.

Sales Lead / Key Holder

Cut N Beauty

Pico Rivera

02.2023 - 12.2023

Act as a trusted sales leader and key holder responsible for driving sales, delivering exceptional customer service, and supporting daily store operations at a busy beauty supply and salon retail location.
Lead and motivate the sales team to meet and exceed targets while maintaining a welcoming and professional atmosphere.
Oversee opening and closing procedures, manage cash handling and inventory control, and ensure the store meets visual merchandising standards.
Serve as a key contact for customer inquiries and problem resolution, supporting management in administrative tasks as needed.
Demonstrate strong organizational skills, attention to detail, and reliability in safeguarding store assets and maintaining security protocols.
Kut N Beauty in Pico Rivera is a full-service beauty destination offering both retail and salon experiences. With a broad product selection and comprehensive beauty services, as well as accessible amenities and professional staff, it serves a diverse clientele.