Kayla Nishino

• Lead all sales operations as the sole Sales Manager, overseeing territory development and account growth across British Columbia
• Build and maintain relationships with retail and hospitality partners while expanding product distribution and placements
• Work closely with the BC Liquor Distribution Branch (BCLDB) on product listings, distribution coordination, and inventory flow
• Produce sales forecasts and demand planning insights that support production scheduling and inventory management
• Manage order processing, invoicing, and accounts receivable while maintaining strong communication with customer accounting teams
• Utilize EKOS, Benji Pays, HubSpot, and Zoho to manage sales activity, customer relationships, and financial tracking
• Execute brand activations, tastings, and industry events to increase product visibility and sell-through

• Led the mixology team during the launch phase of the food and beverage program, expanding operations from one to four revenue generating venues within the first six months
• Designed beverage menus tailored to each venue concept and guest preferences
• Developed and delivered staff training programs to strengthen product knowledge and service standards
• Established operational procedures to ensure consistency across multiple bar programs
• Managed supplier relationships and beverage sourcing to support evolving beverage programs

• Delivered consultative sales presentations to prospective members through guided property tours and structured sales discussions
• Identified customer needs through strategic questioning and tailored membership solutions accordingly
• Built strong relationships with prospective and existing members throughout the sales process
• Successfully guided clients through the full contract and documentation process

• Managed and developed the GTA West territory across retail and on-premise accounts
• Built strong relationships with buyers, bar operators, and key decision makers across the territory
• Worked closely with the Liquor Control Board of Ontario (LCBO) to support product listings and distribution management
• Maintained a structured call cycle prioritizing high value accounts and growth opportunities
• Increased distribution across the territory and achieved top company sales and product listings during multiple reporting periods
• Utilized CRM tools to track account activity, customer interactions, and sales performance

• Held senior leadership responsibility for beverage programs across approximately 20 hospitality venues in Vancouver and Toronto
• Oversaw financial performance, supplier partnerships, beverage strategy, and operational standards
• Developed and mentored bar managers and beverage teams to maintain high service and product knowledge standards
• Played a key role in multiple successful venue openings, supporting beverage program development and operational setup
• Standardized ordering, inventory management, and cost control procedures across locations

• Managed daily operations including staffing, scheduling, payroll, budgeting, and financial performance for high volume venues
• Recruited, trained, and mentored staff while building high performing service teams
• Developed strategies to improve operational efficiency, guest experience, and profitability

• Managed beverage purchasing including liquor, wine, and draft beer programs with up to 50 rotating taps
• Maintained weekly inventory and pricing strategies to keep cost of goods within target margins
• Curated rotating craft beer selections and seasonal cocktail menus
• Built relationships with breweries and beverage suppliers to support menu development and events