Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Newman

Belle River,ON

Summary

Dynamic and reliable professional with a proven track record in customer service and problem-solving, honed across roles at Canada Post and William Albert House. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and professional appearance.

Overview

9
9
years of professional experience

Work History

P04/Retail Worker

Canada Post
02.2018 - Current
  • Provided customer service by answering questions about mailing services offered.
  • Labeled containers with proper destination addresses for efficient distribution.
  • Verified accuracy of postage amounts on all outgoing mail pieces.
  • Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
  • Sorted incoming mail for delivery to the appropriate departments or individuals.

Customer Service Representative

Tim Hortons
08.2017 - 01.2019
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Personal Care Aide

William Albert House
07.2016 - 06.2017
  • Improved patient outlook and daily living through compassionate care.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.

Education

GED -

Mason Adult Education
Windsor, ON

Skills

  • Customer assistance
  • Customer service
  • Problem-solving
  • Time management
  • Reliability and punctuality
  • Store cleaning
  • Stock replenishment
  • Payment processing
  • Professional appearance

Languages

Timeline

P04/Retail Worker

Canada Post
02.2018 - Current

Customer Service Representative

Tim Hortons
08.2017 - 01.2019

Personal Care Aide

William Albert House
07.2016 - 06.2017

GED -

Mason Adult Education
Kayla Newman