Kayla Mullican
Goleta
Summary
Highly enthusiastic service professional with abundant experience. Hardworking. Positive attitude, adaptable and motivated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn.
Overview
18
18
years of professional experience
Work History
Para-educator/Behavior Technician
Amergis
Goleta
06.2024 - Current
- Implemented evidence-based interventions tailored specifically for individuals with disabilities.
- Supported classroom teachers in creating a positive learning environment for all students.
- Collaborated with general education teachers to create differentiated assignments that addressed the varied abilities of all learners.
- Encouraged participation from all students by using positive reinforcement techniques.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Motivated students using feedback and encouragement.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
Direct Support Professional
Devereux Advanced Behavioural Health
Goleta
06.2019 - 06.2024
- Behavior Technician.
- CPR Certified.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
KEY HOLDER/ SALES ASSOCIATE
SAKS OFF FIFTH
01.2016 - 01.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Improved team morale and efficiency through effective delegation and clear communication.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Marked-down clearance items and relocated merchandise to proper store areas.
SALES REPRESENTATIVE/PROMOTER/INVENTORY SPEACIALIST
BOMB FIRST
01.2008 - 01.2015
- Excellent customer service and multi-tasking.
- Strong organization skills, promotion and advertisement of products and company name.
- Highly enthusiastic, adaptive team player, motivated.
- Greet and assist all customers.
- Took weekly inventory of all product, traveled to events, set up and brake down vendor booth and company products/clothing.
PRIVATE INHOME CARE
Self-employeed
01.2010 - 01.2012
- Compassionate and empathetic support of clients, assisted with healthy living and daily hygiene, met all shopping needs, cooked, cleaned, and offered loving support at all times.
- Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.
- Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
- Established routines that promoted stability and consistency for clients with cognitive impairments or memory loss.
BANK TELLER/ATM ATTENDANT/RECEPTIONIST
LOS PADRES BANK
Solvang
01.2007 - 01.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Education
COMPLETION CERTIFICATE - EOPS Transitions Program
SANTA BARBARA CITY COLLEGE
Santa Barbara, CA08.2016
High School Diploma -
LOMPOC HIGH SCHOOL
Lompoc, CA06.2005
Skills
- Adaptive team player
- Seasoned in conflict resolution
- Empathetic to the needs of others
- Strong leadership
- First aid and safety
- Compassionate Caregiving
- CPR Certification
- Fast Learner
- Critical Thinking
Timeline
Para-educator/Behavior Technician
Amergis
06.2024 - Current
Direct Support Professional
Devereux Advanced Behavioural Health
06.2019 - 06.2024
KEY HOLDER/ SALES ASSOCIATE
SAKS OFF FIFTH
01.2016 - 01.2019
PRIVATE INHOME CARE
Self-employeed
01.2010 - 01.2012
SALES REPRESENTATIVE/PROMOTER/INVENTORY SPEACIALIST
BOMB FIRST
01.2008 - 01.2015
BANK TELLER/ATM ATTENDANT/RECEPTIONIST
LOS PADRES BANK
01.2007 - 01.2009
COMPLETION CERTIFICATE - EOPS Transitions Program
SANTA BARBARA CITY COLLEGE
High School Diploma -
LOMPOC HIGH SCHOOL