Kayla Morris
Powell River,BC
Summary
Developed strong communication and teamwork skills in healthcare environment, seeking to transition into new field. Proven ability to manage patient care and support needs, ensuring safe and comfortable environment. Looking to apply these skills in dynamic setting that values empathy and collaboration. Key skills include attention to detail and strong work ethic, eager to learn and develop. Brings ability to quickly grasp sanitation practices and proficiently handle cleaning tasks to uphold high hygiene standards. Ready to use and develop cleaning techniques and safety practices in a hospital setting.
Overview
13
13
years of professional experience
Work History
Health Care Assistant
Vancouver Island Health Authority
06.2019 - 08.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
Assistant Key Holder
Dollarama
12.2012 - 02.2013
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted keyholder in opening/closing duties which included preparing registers, securing the premises, and performing end-of-day financial reconciliation tasks accurately.
- Provided backup support for keyholder duties when necessary, ensuring seamless coverage during staff absences.
- Increased customer satisfaction by providing personalized assistance and addressing their concerns promptly.
Lead Key Holder
Ardene
07.2007 - 08.2009
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
Health Care Assistant - Medical Care
North Island College
Courtenay, BC06.2019
Skills
- Time Management
- Attention to Detail
- Calm Under Stress
- Home Care Aide (HCA)
- Aseptic experience
- Basic Life Support
- Universal Precautions
- Room Cleaning and Restocking
- Responding to emergencies
- Medical terminology knowledge
- Patient room cleaning
- Cross-Contamination Prevention
- Health and Safety Regulations
- Cleaning and sanitizing
Timeline
Health Care Assistant
Vancouver Island Health Authority
06.2019 - 08.2020
Assistant Key Holder
Dollarama
12.2012 - 02.2013
Lead Key Holder
Ardene
07.2007 - 08.2009
Health Care Assistant - Medical Care
North Island College
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