Kayla Molloy
Paradise,NL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Service Coordinator/Administrative Assistant
Compassion Home Care
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
Call Center Agent
Canada Revenue Agency
10.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Educated customers on company systems, form completion, and access to services.
Bakery Manager
Dominion
11.2013 - 10.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Traveled throughout the company to assist over stores with help and guidance.
- Completed inventory for department.
- Ordering inventory for department.
Cake Decorator/Bakery Clerk
Dominion
07.2009 - 10.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared dough for variety of pastries, cakes and breads.
Bartender/Cook/Waitress
Harbour View Pub and Restaurant
04.2006 - 04.2009
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Fish Plant Worker
Beothuk Fisheries
04.2006 - 01.2008
- Off loaded crab vessels.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Inspected equipment, checking for proper functioning and safety.
Associate
Walmart
04.2005 - 01.2006
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Fish Plant Worker
Deep Atlantic Sea Products
04.2002 - 07.2005
- Worked on the crab production line.
- Offloaded crab boats
- Cleaned, scraped, trimmed and filleted various seafood products.
- Operated industry-specific machines and equipment, maintaining safety procedures.
wedding decorator, waitress
Caribou Country Lounge
01.2002 - 01.2012
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Developed space planning concepts, color palette selections, and textile presentations.
Education
No Degree - Hairstyling
Woodfords Training School
Kelligrews, NL06.2005
High School Diploma -
Dunne Memorial Academy
St. Mary's, NL06.2004
Skills
- Operational Processes
- Equipment Sanitation
- Safe Work Practices
- Icing Techniques
- Maintaining Clean Work Areas
- Employee Scheduling
- Managing Deliveries
- Teamwork and Collaboration
- Filing
- Data Entry
- Mail handling
- Scheduling
- Notetaking and documentation
- Telephone communication
Timeline
Service Coordinator/Administrative Assistant
Compassion Home Care
04.2024 - Current
Call Center Agent
Canada Revenue Agency
10.2022 - 06.2023
Bakery Manager
Dominion
11.2013 - 10.2022
Cake Decorator/Bakery Clerk
Dominion
07.2009 - 10.2022
Bartender/Cook/Waitress
Harbour View Pub and Restaurant
04.2006 - 04.2009
Fish Plant Worker
Beothuk Fisheries
04.2006 - 01.2008
Associate
Walmart
04.2005 - 01.2006
Fish Plant Worker
Deep Atlantic Sea Products
04.2002 - 07.2005
wedding decorator, waitress
Caribou Country Lounge
01.2002 - 01.2012
No Degree - Hairstyling
Woodfords Training School
High School Diploma -
Dunne Memorial Academy
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