Kayla Mitchell
Manteca
Summary
Customer service professional with over 5 years of experience in retail and fitness sectors. Expertise in enhancing customer experiences, managing high foot traffic, and ensuring attractive product displays. Recognized for effective communication and teamwork skills, with a strong commitment to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Grand Fitness
Manteca
05.2024 - Current
- Achieved promotion from Front Desk Associate to Assistant Manager within 12 months.
- Oversaw daily operations, ensuring high standards of customer service and staff performance.
- Trained and mentored new team members on policies, safety protocols, and customer engagement.
- Handled member concerns and resolved conflicts to maintain satisfaction and retention.
- Processed billing and account issues efficiently to support operational flow.
- Monitored inventory levels and coordinated staff schedules for optimal coverage.
- Supported cleanliness and maintenance efforts to uphold facility standards.
- Recognized for leadership qualities, reliability, and fostering a positive club atmosphere.
Sales Representative
Evolv
05.2022 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Commissary Bagger
Fort Benning Commissary
09.2020 - 05.2022
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
- Retrieved grocery carts and baskets from lot and various site locations.
- Very excellent customer service
Counselor
Camp Elim
01.2019 - 08.2019
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Education
Certification - Certified Nursing Assistant
Columbus Technical College
Columbus, GA04.2022
High School Diploma -
Chattahoochee County High School
Cusseta, GA05.2021
No Degree - Computer Science And Programming
Goal Academy
Colorado Springs, CO05.2018
Skills
- Customer service excellence
- Team collaboration
- Problem-solving skills
- Time management
- Strong work ethic
- Adaptability
- Emotional intelligence
- Goal orientation
- Physical stamina (40 lbs)
- Stockroom organization
Timeline
Assistant Manager
Grand Fitness
05.2024 - Current
Sales Representative
Evolv
05.2022 - 05.2023
Commissary Bagger
Fort Benning Commissary
09.2020 - 05.2022
Counselor
Camp Elim
01.2019 - 08.2019
Certification - Certified Nursing Assistant
Columbus Technical College
High School Diploma -
Chattahoochee County High School
No Degree - Computer Science And Programming
Goal Academy
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