Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kayla Mitchell

Ottawa,ON

Summary

Highly experienced Office Manager with over 6 years of experience managing fast-paced office environments. My experience within the Non-profit sector has provided me with the opportunity to lead teams, cultivate relations with donors and manage special events. Expert in Salesforce administration and in-depth experience with integration, implementation and management of business administration and fundraising.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

Veterans House Canada
01.2022 - Current
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Set up and controlled user access levels across databases to protect important data.
  • Conducted tests to identify issues and make necessary modifications.
  • Developed and updated databases to handle customer data.

Office Manager

Multifaith Housing Initiative
01.2022 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms.
  • Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Customer Service Representative - Seasonal

H&r Block
01.2011 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.

Senior Travel Consultant

CAA North & East Ontario
06.2021 - 12.2021
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
  • Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
  • Expanded agency''s network of suppliers by attending industry conferences and cultivating strategic partnerships with key vendors.
  • Used Sabre, Galileo, Supplier booking sites and CRM systems to create and update client electronic records.

Education

Associate of Arts - Hospitality And Tourism Management

Georgian College of Applied Arts And Technology
Barrie, ON

Associate of Arts - Office Management

Algonquin College
Ottawa, ON
11.2022

Associate of Arts - Business Communication

Fleming College
Peterborough, ON
11.2021

Basic Training Diploma - Accounting

Fleming College
Peterborough, ON
12.2020

Skills

  • Data Entry
  • Supply Management
  • Workforce Management
  • Staff Management
  • Expense Reporting
  • Operations Management
  • Bookkeeping
  • Administrative Support
  • AppExchange Integration
  • Dashboard Creation
  • Nonprofit Success Pack
  • Systems Administration
  • Database Administration
  • Software Proficiency

Languages

English
Full Professional

Certification

Mental Health First Aid Training Certification - Mental Health Commission of Canada

Certificate # 030

Timeline

Office Manager

Veterans House Canada
01.2022 - Current

Office Manager

Multifaith Housing Initiative
01.2022 - Current

Senior Travel Consultant

CAA North & East Ontario
06.2021 - 12.2021

Customer Service Representative - Seasonal

H&r Block
01.2011 - 04.2023

Associate of Arts - Hospitality And Tourism Management

Georgian College of Applied Arts And Technology

Associate of Arts - Office Management

Algonquin College

Associate of Arts - Business Communication

Fleming College

Basic Training Diploma - Accounting

Fleming College

Similar Profiles

CREATE PROFILE
Kayla Mitchell