Kayla Milne
Toronto,ON
Summary
Driven leader with a proven track record at Tim Hortons, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Skilled in training and mentoring, demonstrating a commitment to excellence. Expertise in workflow optimization and safety procedures, significantly contributing to organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Ajax, ON
10.2019 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Production Worker
Value Village Thrift Stores
Toronto
03.2017 - 06.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Stocker
Toys"R"Us
Toronto, ON
02.2017 - 01.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Newspaper Carrier
Metroland Media
Toronto, ON
05.2016 - 10.2016
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about Number homes daily.
- Maintained punctual delivery times for consistent customer service experience.
Education
Diploma - Cosmetic Techniques & Business Management
Durham College
Oshawa, ON07.2021
Diploma - Law And Justice Studies
East York Alternative Secondary School
East York, ON06.2017
Skills
Training and mentoring
Goal-Oriented
Leadership
Teamwork
Certification
VPI Certificate of Excellence - 2018
Makeup Artist Certification - 2017
Timeline
Supervisor
Tim Hortons
10.2019 - 05.2021
Production Worker
Value Village Thrift Stores
03.2017 - 06.2018
Stocker
Toys"R"Us
02.2017 - 01.2018
Newspaper Carrier
Metroland Media
05.2016 - 10.2016
Diploma - Cosmetic Techniques & Business Management
Durham College
Diploma - Law And Justice Studies
East York Alternative Secondary School