Kayla Mills
Catalina,Canada
Overview
17
17
years of professional experience
Work History
Airbnb Host Housekeeping
Blue Whales Cottage
Spillers Cove, NL
06.2025 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
Housekeeper
Oceanview Restaurant and Cabins
Bonavista, Nl
07.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Bartender
Mainlanders Pub
Little Catalina, NL
06.2019 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Personal Care Assistant
Total Care
Bonavista Nl
01.2018 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Bar Tender / Taxi driver/ dispatcher
My Rec Room
Clarenville, NL
03.2017 - 04.2018
- Handled bar opening and closing procedures according to shift schedule.
- Answered calls for a cab company operated at the bar.
- Ensured the cleanliness of the bar
- Executed cash-out procedures nightly to ensure ATM Machines were free of all cash.
- Provided efficient assistance while maintaining a customer-focused approach.
Service Manager
Coastal Outdoors
Clarenville, NL
08.2016 - 03.2017
- Oversaw repair order processes, ensuring timely completion for up to four technicians per day.
- Built and maintained customer relationships well.
- Managed efficiency, motivation, and productivity of diverse employees.
- Gained experience in the power sports / recreational vehicle field
- Generated periodic performance data on a daily and monthly basis
- Ensured timely completion of all assignments.
- Served as committee member on workplace OHS committee.
Personal Home Care Attendant/Behavioral Aid Worker
Private Home
Grand Falls-Windsor, NL
04.2015 - 08.2016
- Cooked nutritious meals according to dietary needs.
- Responsible for administering appropriate drugs at appropriate times to the individual
- Focused on enhancing overall wellness and safety of clients.
- Implemented training techniques to address client behavior challenges effectively.
Occupational Health & Safety Student Workterm
Gander International Airport Authority Inc.
Gander, NL
01.2015 - 03.2015
- Conducted thorough update for improved relevance in Safety Manual.
- Implemented updates enhancing effectiveness of the Emergency Response strategies.
- Established new internal SMS computer system.
- Collaborated with Federal Labour Code Part II regulations.
- Facilitated teamwork in various projects.
Service Advisor
Islander RV Sales and Service
Grand Falls-Windsor, NL
07.2008 - 04.2012
- Successfully turned dissatisfied customers into loyal clients.
- Processed multiple warranty claims and finalized related reports.
- Enhanced leadership and organizational skills
- Managed efficiency, motivation, and production of employees across various sectors.
- Ensured cleanliness and visual appeal of sold RVs.
- Completed week-long training seminar in Las Vegas focused on customer service within service departments.
Education
Occupational Health and Safety -
Keyin College
Grand Falls-Windsor, NL02.2015
Service Management Certificate -
Las Vegas, NV12.2012
Graduated Level 2 -
Exploits Valley High
Grand Falls-Windsor, NL06.2005
Skills
- Teamwork
- Housekeeping
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Multitasking and organization
- Ergonomics and safety training
Training
- Preventing Muscular Skeletal Injuries
- Review, evaluate and monitor your OH&S Program
- Violence in the workplace
Certificates And Training
- Food safety certificate 2024
- Behavioral Aid Worker Training
- Lockout/Tagout Training
- OH&S Committee Training updated in 2018
- Power Line Hazards Training
- Train the Trainer Certificate
- Service Management Certificate obtained in Las Vegas, NV USA
Languages
English
Timeline
Airbnb Host Housekeeping
Blue Whales Cottage
06.2025 - Current
Housekeeper
Oceanview Restaurant and Cabins
07.2024 - Current
Bartender
Mainlanders Pub
06.2019 - 07.2024
Personal Care Assistant
Total Care
01.2018 - 01.2019
Bar Tender / Taxi driver/ dispatcher
My Rec Room
03.2017 - 04.2018
Service Manager
Coastal Outdoors
08.2016 - 03.2017
Personal Home Care Attendant/Behavioral Aid Worker
Private Home
04.2015 - 08.2016
Occupational Health & Safety Student Workterm
Gander International Airport Authority Inc.
01.2015 - 03.2015
Service Advisor
Islander RV Sales and Service
07.2008 - 04.2012
Occupational Health and Safety -
Keyin College
Service Management Certificate -
Graduated Level 2 -
Exploits Valley High