Kayla Miller
Highland
Summary
I am motivated with experience in customer service and strive to provide all customers with satisfaction. I demonstrate strong analytical, communication, and teamwork skills ,with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I always want to bring a positive attitude to all task and am committed to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Produce GMC
Stater Brothers Markets
07.2022 - 04.2024
- Ensured compliance with food safety regulations through consistent sanitation practices, temperature monitoring, and proper product handling techniques.
- Assisted in training new employees on department procedures, safety protocols, and product knowledge to ensure consistent service levels.
- Facilitated efficient workflow by organizing work areas, ensuring tools and equipment were readily available for team members.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Increased customer satisfaction through providing timely assistance, product knowledge, and recommendations.
Picker
Amazon
04.2021 - 07.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Followed safety protocols and procedures to minimize workplace accidents.
- Followed orders precisely for correct items, sizes and quantities.
- Scanned and verified UPC codes for all products to aid in identification.
CSR
Pizza Hut
03.2020 - 08.2020
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2020
Skills
- Collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Answering multi line phones
- Use of Microsoft excel and word
- Customer Service
- Professionalism
Timeline
Produce GMC
Stater Brothers Markets
07.2022 - 04.2024
Picker
Amazon
04.2021 - 07.2022
CSR
Pizza Hut
03.2020 - 08.2020
High School Diploma -
San Gorgonio High School
Similar Profiles
Patricia CarrilloPatricia Carrillo
Service Manager at Stater Brothers MarketsService Manager at Stater Brothers Markets
Cassandra CastroCassandra Castro
Cashier & Customer Service Representative at Stater Brothers MarketsCashier & Customer Service Representative at Stater Brothers Markets
Hailey AzucenaHailey Azucena
Key Carrier at Stater Brothers MarketsKey Carrier at Stater Brothers Markets