Kayla Metcalf
Surrey,BC
Summary
Hospitality professional known for enhancing guest satisfaction by efficiently addressing inquiries and complaints. Experience in maintaining cleanliness and organization in recreational facilities while supporting diverse customer needs. Strong communication skills and quick adaptability contribute to a consistently positive atmosphere for all guests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recreation Facility Attendant
Matsqui Institution
Abbotsford, BC
10.2022 - 07.2024
- Engaged with members, ensuring cleanliness and organization of all areas to enhance user experience
- Executed sanitation protocols to maintain cleanliness and safety throughout facility
- Performed daily cleaning routines for locker rooms, showers, and fitness equipment to uphold facility standards
Customer Service Agent
SOUTH BEACH CASINO & RESORT
Selkirk, MB
01.2012 - 01.2015
- Supported daily operations by efficiently addressing guest inquiries, coordinating room service, and facilitating housekeeping communication
- Mastered hotel systems and procedures quickly to enhance service delivery and improve guest experiences
- Engaged with guests to build rapport and foster positive relationships.
Beverage Cart Server
Mars sandhills golfcourse
Beausejour, MB
01.2009 - 01.2011
- Fostered strong relationships with regular customers, improving satisfaction and loyalty.
- Processed cash transactions and payments accurately, ensuring smooth customer service.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Performed opening and closing duties according to established procedures.
Bartender/Server/Hostess
Lakeview Inn & Suites
Lac du Bonnet, BC
01.2008 - 01.2011
- Addressed guest concerns and resolved issues promptly, contributing to high customer satisfaction
- Assisted with check-in and check-out processes, creating a warm and friendly welcome for all guests
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained accurate guest records using hotel software.
- Balanced daily registers and generated sales reports for management.
Education
Skin Care, Hair Removal, Nail Care - Spa Esthetics
Blanche Macdonald
Vancouver , BC 09.2024 - 09.2025
Post-secondary education - Social Work
University of Manitoba
Winnipeg, MB 05.2001 -
Skills
- Quick learner
- Adaptable
- Detail oriented
- Strong work ethic
- Cleanliness standards
- Multitasking Abilities
- Organizational skills
- Customer service expertise
- Positive attitude
- Time management abilities
- Problem solving
- Effective communication
Certification
- WHMIS Certification
- First Aid Certification
- Serving it Right
- Fork lift operator
- Fall Protection
- Transportation of Dangerous Goods
- Confined Spaces
- Building Service Worker
References
- Available upon request
Timeline
Skin Care, Hair Removal, Nail Care - Spa Esthetics
Blanche Macdonald
09.2024 - 09.2025
Recreation Facility Attendant
Matsqui Institution
10.2022 - 07.2024
Customer Service Agent
SOUTH BEACH CASINO & RESORT
01.2012 - 01.2015
Beverage Cart Server
Mars sandhills golfcourse
01.2009 - 01.2011
Bartender/Server/Hostess
Lakeview Inn & Suites
01.2008 - 01.2011
Post-secondary education - Social Work
University of Manitoba
05.2001 -