Kayla McLeod
Abbotsford,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Receptionist, Accounts Receivable
Pacific Coast Fruit Products
09.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, handling correspondence, filing documents and faxing documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Organized, maintained and updated information in computer databases.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Registered transactions and data on accounting database to track history and safeguard information.
Store Manager
Gamestop
01.2015 - 09.2022
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Education
High School Diploma -
Abbotsford Senior Secondary School
Abbotsford, BC2010
Skills
- Issue and Complaint Resolution
- Payment Processing
- Administrative Support
- MS Office
- Work Prioritization
- Customer Service
- Administrative and Office Support
- Sales and Upselling
References
Available upon request
Timeline
Customer Service Representative/Receptionist, Accounts Receivable
Pacific Coast Fruit Products
09.2022 - Current
Store Manager
Gamestop
01.2015 - 09.2022
High School Diploma -
Abbotsford Senior Secondary School
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