Kayla McLaughlin
Lincoln
Summary
Friendly, dependable professional with over 8 years of experience in customer-facing roles across salon, fitness, and retail environments. Skilled in communication, conflict resolution, and multitasking. Committed to delivering exceptional service, creating loyal client relationships, and contributing to a positive team atmosphere.
Overview
9
9
years of professional experience
Work History
Personal Trainer
In-Shape Health Clubs
04.2024 - 12.2024
- Provided attentive, personalized service while guiding clients toward their fitness goals.
- Built strong member relationships through motivational support and clear communication.
- Maintained a professional, clean, and welcoming environment.
- Handled scheduling and addressed client questions or concerns with care and efficiency.
Stylist
Great Clips
12.2022 - 05.2024
- Delivered consistent, high-quality service to a diverse, high-volume clientele.
- Resolved guest concerns and maintained a loyal client base through effective communication.
- Worked collaboratively with team members in a fast-paced environment.
- Assisted in training new stylists on salon procedures and customer service techniques.
Stylist
Self-Employed Stylist - Livvy & Co.
12.2017 - 08.2019
- Operated independently by managing all aspects of client care, scheduling, and sales.
- Promoted services through social media, driving new business and maintaining steady clientele.
- Provided customized services and product recommendations to meet individual client needs.
- Maintained a high standard of cleanliness and professionalism in a booth rental setting.
Stylist
Great Clips
12.2018 - 07.2019
- Delivered tailored consultations and haircuts in a high-traffic salon.
- Managed multiple guests and tasks simultaneously with professionalism and care.
- Promoted salon products and provided recommendations to improve client satisfaction.
Stylist
Ulta Beauty
02.2017 - 12.2017
- Offered expert product knowledge and styling advice to enhance customer confidence.
- Managed guest files and communicated clearly with clients and team members.
- Contributed to retail floor setup and store presentation.
Barista
It's A Grind Coffee House
11.2015 - 07.2016
- Delivered fast, friendly service and managed high-volume orders with accuracy.
- Created positive customer experiences through genuine interactions and time management.
- Maintained a clean and efficient workstation in a busy environment.
Education
Certification - Personal Training
ISSA
Lincoln, CA09-2022
Course Work - Behavioral Sciences
Butte College
Oroville, CA08-2017
License - Cosmetology
Marinello School of Beauty
Chico, CA07-2015
High School Diploma -
Chico High School
Chico05-2011
Skills
- Customer service & conflict resolution
- Client scheduling & retention
- Sales & upselling techniques
- Professional communication
- Team collaboration
- Time management
- Salon & fitness software (POS, Square, booking systems)
- Customer consulting
- Quick learner
- Relationship building and management
Timeline
Personal Trainer
In-Shape Health Clubs
04.2024 - 12.2024
Stylist
Great Clips
12.2022 - 05.2024
Stylist
Great Clips
12.2018 - 07.2019
Stylist
Self-Employed Stylist - Livvy & Co.
12.2017 - 08.2019
Stylist
Ulta Beauty
02.2017 - 12.2017
Barista
It's A Grind Coffee House
11.2015 - 07.2016
Certification - Personal Training
ISSA
Course Work - Behavioral Sciences
Butte College
License - Cosmetology
Marinello School of Beauty
High School Diploma -
Chico High School
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