Kayla McKenzie

•Provided excellent customer service and ensured satisfaction.

•Handled cash transactions and balanced receipts.

•Communicated positively and cooperatively with customers and fellow staff.

• Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
• Developed and implemented programs, study groups, and mentoring to promote student success.
• Attended, participated, and contributed to weekly staff meetings addressing resident needs.
• Established and enforced residence hall policies to establish a safe and respectful living environment.

• Delivered supportive and knowledgeable customer service to students involved in provincial funding programs.
• Evaluated applications and documents to verify accuracy and completeness in order to determine student loan eligibility.
• Assisted with incoming document processing.

• Scheduled and oversaw maintenance and repair activities.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely completion.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.