Kayla Mayes
Newmarket,ON
Summary
Proven team leader and efficient multitasker, excelled at Stellar Lanes Bowling Alley by enhancing customer service and streamlining inventory management. Leveraged strong communication and staff training skills to foster a collaborative environment, significantly improving service delivery. Demonstrated expertise in payment processing and team development, contributing to a loyal clientele and operational excellence
Overview
5
5
years of professional experience
Work History
Bartender
Stellar Lanes Bowling Alley
Newmarket, ON
03.2022 - 11.2023
- Provided drink suggestions to customers based on their preferences.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Monitored bar inventory and promptly restocked low items before depletion.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Team Member
Tim Hortons
Newmarket, ON
10.2018 - 11.2020
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Participated in training sessions for new employees when needed.
- Provided customer service support to ensure satisfaction.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Huron Heights Secondary School
Newmarket, ON06-2023
Skills
- Basic accounting
- Bar restocking
- Organizational growth
- Outstanding customer service
- Safe food handling procedures
- Clear and effective communication
- Dining room management
- Cash and credit transactions
- Patience and tolerance
- Marketing and sales experience
- Strong multitasking
- Staff management
- Team training and development
Timeline
Bartender
Stellar Lanes Bowling Alley
03.2022 - 11.2023
Team Member
Tim Hortons
10.2018 - 11.2020
High School Diploma -
Huron Heights Secondary School